IT Support Analyst

We are Indeed Flex. We Help People Get Jobs. Right now were hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed transparency and choice.

We operate with the agility and energy of a high-growth scale-up but we are backed by the stability and resources ofIndeed - the worlds #1 job site. This gives us a unique advantage: the freedom to innovate at speed with the muscle to dominate the market.

This is an in-office role five days per week with the option to work from home on Thursdays.

We are based literally a 30-second stroll from Farringdon station.

The Role

Indeed Flex is seeking an experienced IT Support Analyst to join the Internal Systems team. This role will provide essential IT support to our internal and partner end-users managing platforms and technologies while driving continuous process and technology improvements. Within our state-of-the-art facilities this role will work closely with key stakeholders and subject matter experts across all departments to research and resolve system issues prioritise and resolve case backlogs collect requirements document user profiles provision systems enforce internal policies and communicate system-related updates to employees.

What youll be doing

• Provide IT technical support to internal employees and partner end users.
• Proactively monitor support activities applications and escalations to maintain a strong customer service environment focused on preemptive problem resolution.
• Manage end-user support queries via company communication channels ensuring all requests are properly documented appropriately prioritised and that end-users and stakeholders are kept up to date.
• Enforce IT standards policies practices and procedures company-wide advocating for security and privacy.
• Provide technical knowledge to colleagues and end-users regarding hardware software telephony and internal business systems or processes.
• As a primary administrator for key software you will be responsible for overseeing the softwares overall health managing user access and permissions and configuring the system to align with business needs.
• Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in-house.
• Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones global/local team KPI and SLA adherence and quarterly projects.
• Assist with projects across the corporate infrastructure and software development including training and updates.