IT Solutions Technician Apprenticeship

IT Solutions Apprenticeship at North Walsham High School

**Please note this role is to start in September 2026 interviews will take place late August/Early September**

Were seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support network management and audio/visual services while working towards a recognised qualification.

Apprenticeship Overview:

• Salary:8.00 an hourAutomatic pay increase after one year on programme for 19 year olds
• Working Week:Monday- Thursday 8am - 4pm Friday 8am - 3.30pm
• Hours:37 hours per week
• Duration:18 months
• Level 3 IT Solutions Apprenticeship standard qualification
• Online training supported by our dedicated tutor
• Location:Spenser Avenue North Walsham NR28 9HZ
• Website: an IT Solutions Apprentice you will:

  
  

  • Maintain reliable internet and network connectivity across the Trust
  • Respond to IT helpdesk requests troubleshooting issues both on-site and remotely
  • Install and configure hardware/software on workstations and devices
  • Set up and manage user accounts in Microsoft 365 MIS and other systems
  • Maintain and contribute to an IT knowledge base for future problem-solving
  • Set up check and maintain laptops iPads printers projectors and AV equipment
  • Carry out routine maintenance replace consumables and complete minor repairs
  • Keep accurate inventories and security mark equipment
  • Monitor and maintain network security ensuring safe and appropriate use
  • Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
  • Ensure compliance with GDPR RPA and Copyright Licensing Authority regulations
  • Set up and operate AV equipment for assemblies school events and performances
  • Film edit and produce video content for internal and external use
  • Liaise with suppliers for AV equipment hire or purchase
  • Provide technical support for IT-related projects across the Trust.
  • Attend up to five scheduled evening events annually (e.g. parents evenings performances)
  • Assist with examination material preparation and submission

  
  

  Skills qualities and Desirable knowledge:

  
  

  • Passion for technology and problem-solving
  • Strong communication and interpersonal skills
  • Organised adaptable and able to prioritise tasks
  • Able to work independently and as part of a team
  • A calm helpful and customer-focused approach
  • Microsoft 365 Microsoft Office and basic networking
  • Active Directory and Adobe Creative Cloud
  • Hardware assembly maintenance or upgrades
  • AV equipment setup and video editing

  
  

  **Please note this role will involve working between 2 sites - North Walsham High School and Millfield Primary**

  
  

  Qualifications:

  • GCSEs in English and Maths at grades 49 (A*C) desirable

  
  

  Skills and Personal Qualities:

  
  

  • Patience sensitivity and a calm caring nature
  • Enthusiastic about supporting childrens learning and development
  • Flexible adaptable and a team player
  • Strong verbal communication skills
  • Good active listening and interpersonal skills
  • Ability to follow instructions and use initiative
  • Confident using basic IT systems or handheld devices
  • Interest in education and understanding peoples behaviours and needs

  
  

  What is the expected career progression after this apprenticeship

  
  Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

  
  

  Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.

  
  

  #InspireLP

  
  

  Required Experience:

  Junior IC