IT Service Desk Analyst Apprentice

About Bodycote:

We are a leading global performance metallurgy business improving properties and extending lives of our customers products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence automotive energy industrial consumer and medical.

About the role:

This role is designed to develop the technical professional and service management capabilities of an individual delivering supervised firstline IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines onthejob experience with a structured apprenticeship programme enabling the individual to build capability progressively within a live IT service environment.

The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM team leaders and senior analysts.

Responsibilities:

• Service desk support: Act as a first point of contact for IT support via phone and selfservice portal. Log categorise prioritise and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
• Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities assessments and reviews. Apply learning directly to daytoday service desk activities. Use feedback constructively to improve performance and capability
• Process security & documentation: Follow approved standard operating procedures runbooks and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security confidentiality and data protection requirements
• Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism reliability and a customerfocused mindset. Show willingness to ask questions and seek support when required

Required skills:

• Basic IT literacy (e.g. using computers email applications)
• Awareness of customer service principles
• Clear verbal and written communication
• Ability to follow instructions and procedures
• Basic problemsolving and organisational skills
• Willingness to learn and develop
• Professional and reliable approach to work
• Positive attitude toward helping others

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am to 5pm Monday to Friday with an hours unpaid lunch break

Benefits:

Whether youre working in one of our state-of-the-art facilities supporting clients on the ground or contributing behind the scenes youll be part of a global community that values skill reliability and continuous improvement. Were in this together!

At Bodycote we recognise that our people want to grow and take on new challenge and were committed to supporting that journey.

While we continue to build structured pathways for career progression its a clear focus for us. We are creating more opportunities for internal mobility whether thats moving between functions stepping into new roles within our sites or exploring options across our wider global business.

If youre curious ambitious and ready to grow we want Bodycote to be a place where you can build a long-term evolving career.

Future prospects:

On successful completion of the apprenticeship the individual may progress into an IT Service Desk Analyst role subject to performance and business need.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.