IT 2nd Line Engineer

Join Our IT team at The Compleat Food Group!

Were looking for an experienced 2nd Line IT Engineer to join our Nottingham IT team providing hands on support across our manufacturing sites. This is a fantastic opportunity for someone who enjoys solving technical challenges building strong relationships with users and making a real impact in a fast-paced business.

This role offers a varied mix of incident management infrastructure ownership project delivery and collaboration with colleagues across the wider IT function.

This is a site-based role and due to some possible travel between sites a full UK driving licence and access to your own vehicle are essential.

Were looking for someone with proven 2nd line support experience who can bring technical expertise a proactive mindset and a customer-first approach to support our growing business.

What Youll Be Doing

• Acting as the on-site IT point of contact for Nottingham providing hands-on and remote support.
• Managing and resolving escalated incidents from the Service Desk ensuring SLA targets are met.
• Taking ownership of site IT infrastructure equipment and asset management.
• Working closely with 2nd and 3rd Line teams to troubleshoot issues identify root causes and implement lasting solutions.
• Supporting the delivery of IT projects and continuous improvement initiatives across the Group.
• Form part of the Out of Hours team taking turns on a rota-based process to act as an escalation point for out of hours calls.
  
  

What Were Looking For

• Proven experience in a 2nd Line IT Support or IT Engineer role ideally within a fast-paced manufacturing environment.
• Strong knowledge of Microsoft 365 desktop and laptop support printers networking VPNs and end-user technologies.
• Excellent troubleshooting fault-finding and problem-solving skills with a proactive approach to support.
• Ability to manage multiple priorities balancing incident resolution project work and stakeholder expectations.
• Full UK driving licence access to a vehicle.
  
  

If youre an experienced IT professional who enjoys being hands-on solving problems and making a difference every day wed love to hear from you.

Benefits to Include:

• 33 days holiday (including bank holidays)
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Informal and Formal training opportunities with personalised online LMS platform
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial Emotional and Practical Support)
• Physical Wellbeing Benefits Free on demand exercise hub and various gym discounts.
• Online Wellbeing benefits
• Free Financial wellbeing mortgage calculators budget tools financial aid tools
• Holiday Discounts via Online Retail Discount
  
  

Recruitment Agencies:

We have a small active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

What You Should Know About How We Recruit

At The Compleat Food Group we believe great teams are built on difference. We create an inclusive respectful environment where everyone feels safe supported and are able to be themselves at work.

Were proud to be an equal opportunities employer and are committed to Fairness Equity Inclusivity and Respect. If you need a reasonable adjustment at any stage of our recruitment process just let us know well support you confidentially and with care.

We hire the best people for our roles not the same people. Whoever you are wherever youre from we focus on what you do and the impact you could make in our business. Our recruitment process is fair accessible and designed to give everyone an equal chance.

Youll also find benefits that support people at every life stage plus active internal networks including Women @ Compleat LGBTQIA and Neurodiversity

Required Experience:

IC