Intensive Temporary Accommodation Officer (Complex Needs)

Permanent37 hours per week

The Vacancy

Are you passionate about changing lives through housingIfyouresomeone who combines strong housing managementexpertisewith empathyresilienceand a can-do attitude we want to hear from you.

Introduction to therole

Werelooking for a dedicated and proactiveIntensive Temporary Accommodation Officerto join our Housing Operations team. This is more than just a housing role itsan opportunity to support people with complex needs to sustain tenancies rebuild independence and thrive in their communities.

Rolepurpose

AsanIntensive Temporary Accommodation Officer you will deliver a high-quality person-centred housing management service to customers in our Housing First and Next Step programmes.

Youlltake ownership of tenancies from pre-assessment through to sustainment ensuring customers receive tailored support while meeting essential housing management standards.

Whatstherole

Key Accountabilities

• Managing a portfolio of tenancies ensuring residents are supported tomaintainlong-term stable housing

• Carrying out pre-tenancy assessments property inspections and tenancy reviews

• Supporting residents with rent management and reducing arrears through payment planning and monitoring

• Handling anti-social behaviour tenancy breaches and complex casework with professionalism and care

• Working with partners support agencies and stakeholders to ensure a joined-up service

• Representingthe organisation in court and at community or stakeholder meetings

• Ensuring properties are safe compliant and re-let quickly to minimise void loss

• Playing a key role in delivering a trauma-informed customer-first approach

Whatarewelookingfor

Essential:

• Experience in housing management ideally within social housing

• Strong understanding of rent recovery tenancy enforcement and housing legislation

• Experience working with individuals with complex needs (e.g. mental health substance misuse domestic abuse)

• Excellent communicationnegotiationand conflict resolution skills

• Ability to work both independently and collaboratively in a fast-paced environment

• A customer-focused solution-driven mindset

• A full driving licence and access to a car with business insurance

Desirable:

• Knowledge or experience of the Housing First model

• CIH qualification or equivalent

Whoyoullworkwith

• Responsible to:Temporary Accommodation Team Leader

• Department:Housing Operations

Whatcanweofferyou

• 28 days annual leave (pro rata)

• Employer pension contribution of up to 11%

• Development opportunities

• Comprehensive employee rewards scheme

Howwework

We embrace agile working blending time in our communities shared spaces and remote working. With digital technology at the heart of our approach we empower teams and individuals to work flexibly.

How toapply

If this sounds like your next role click apply nowtell us whyyouvegot what it takes andattacha copy of your current CV.

Closing date:26thJuly 2026
Interviews:To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

INDAD

We are Chime Housing a Community Gateway housing association with over 13500 homes across Hertfordshire and the surrounding areas.

Our core focus is on providing good-quality places to live for lower-income households and most of our homes are for social and affordable were formed in June 2026 through the merger of Thrive homes and Watford Community Housing two well-respected housing associations with shared values ideas and geography.

As a Community Gateway were committed to putting our residents at the heart of everything we do. As well as working closely with residents to make sure were delivering excellent services we encourage them to become members so they can vote and make decisions which help to shape what we do.