Infrastructure Engineer

Join an established technology organisation providing managed IT services to some of the markets most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.

The successful candidate will combine remote support with regular customer-site activity working across infrastructure Microsoft technologies hardware software and security.

• Provide technical assistance to customers and act as a reliable point of contact.

• Attend customer locations to diagnose faults carry out repairs and complete scheduled maintenance.

• Manage support incidents and requests through the companys ticketing system.

• Provide customers with timely updates and ensure agreed service levels are maintained.

• Escalate critical technical problems to Management when appropriate.

• Review workload and priorities each day and take ownership of required actions.

• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.

• Deploy test maintain and troubleshoot hardware and software.

• Accurately document technical work and maintain up-to-date service tickets.

• Take ownership of urgent incidents whether handled remotely or at a customer site.

• 30000 - 40000 per annum depending on experience.

• 40 days paid holiday annually.

You will need at least 5 years experience in a relevant IT role with a strong technical background covering:

• Cyber Essentials and GDPR security implementation (mandatory).

• Microsoft 365 and its core services including Email SharePoint Teams and OneDrive (mandatory).

• Intune RMM platforms and telephone/communications systems.

• Network infrastructure and connectivity including routers switches APs DHCP DNS TCP/IP VLANs and firewalls.

• Working collaboratively with external suppliers and technical service providers.

• IT processes procedures and industry best practices.

• Windows Serverand 2022 including Group Policy and security configuration.

• Azure administration and system implementations.

• Windows 10 Windows 11 and Mac.

• Client builds imaging and deployment.

• Excellent written and verbal communication with a strong customer-service mindset.

• Strong analytical and troubleshooting skills and the ability to work independently.