Infrastructure and Security Administrator
Job Summary
- Supporting the CIO with the planning project management and delivery of IT projects and services
- Maintaining high availability scalability and security across the Groups IT infrastructure
- Providing technical support for IT infrastructure hardware telephony and conferencing systems
- Supporting the implementation and integration of new software tools
- Managing user accounts licences and access rights
- Managing the acquisition replacement and removal of IT assets
- Supporting and managing IT Service Desk operations
- Acting as a technical escalation point for complex or high-impact issues
- Providing technical mentorship and sharing knowledge with members of the IT team
- Keeping the business informed with clear and timely updates during IT outages
- Identifying trends and recurring issues and implementing infrastructure and process improvements
- Proactively monitoring the security posture of the Groups IT infrastructure including patching security bulletins and periodic scanning
- Providing employees with updates on existing and emerging cyber security threats
- Developing and delivering cyber security training and testing for employees
- Supporting the CIO with ISO27001 and Cyber Essentials audits
- Travelling periodically to the Groups other offices to support infrastructure security and project requirements
- Strong knowledge of Windows Server environments Windows desktop operating systems and Microsoft 365
- Strong knowledge of IT infrastructure networking and technical troubleshooting
- Experience with telephony and conferencing systems including cloud and virtualised environments
- Advanced networking knowledge including LAN WAN VPN TCP/IP and DNS
- Expert troubleshooting skills and the ability to provide technical guidance on complex network issues
- Experience managing or supporting IT Service Desk operations
- Experience working with ITSM disciplines and ITIL best practices
- Basic familiarity with cloud-based services such as AWS and Azure
- A strong interest in maintaining and developing your technical and security knowledge
- Ability to communicate clearly with both technical and non-technical colleagues
- A proactive approach to identifying problems and implementing effective solutions
- Strong awareness of data security confidentiality and IT policies
- Willingness to occasionally lift and move IT equipment including PCs and network devices
- Flexibility to travel between Group sites when required
- Ongoing training and development opportunities
- The opportunity to play a key role in the continued development and security of the Groups technology infrastructure
Required Skills:
What were looking for: Strong knowledge of Windows Server environments Windows desktop operating systems and Microsoft 365 Strong knowledge of IT infrastructure networking and technical troubleshooting Experience with telephony and conferencing systems including cloud and virtualised environments Advanced networking knowledge including LAN WAN VPN TCP/IP and DNS Expert troubleshooting skills and the ability to provide technical guidance on complex network issues Experience managing or supporting IT Service Desk operations Experience working with ITSM disciplines and ITIL best practices Basic familiarity with cloud-based services such as AWS and Azure A strong interest in maintaining and developing your technical and security knowledge Ability to communicate clearly with both technical and non-technical colleagues A proactive approach to identifying problems and implementing effective solutions Strong awareness of data security confidentiality and IT policies Willingness to occasionally lift and move IT equipment including PCs and network devices Flexibility to travel between Group sites when required Experience with Citrix environments would be advantageous. A relevant industry-recognised IT qualification such as ITIL CREST Practitioner Security Analyst or CompTIA Security would also be beneficial but is not required.