In-Rom Dining Team Leader

SCOPE OF POSITION 

As the In-Room Dining Team Leader you will be responsible for overseeing the daily operations of the in-room dining providing personalised service that meets the highest luxury standards. Ensure that guests receive impeccable service quality food and beverages and an exceptional dining experience in the comfort of their rooms. 

RESPONSIBILITIES

Ensure the prompt and accurate delivery of food and beverages to guest rooms maintaining a standard of luxury and attention to detail.
Anticipate guest needs and personalise the service to create memorable dining experiences.
Resolve guest complaints or special requests in a timely and professional manner ensuring complete satisfaction.
Work closely with other departments to ensure smooth operations and a seamless guest experience.
Supervise train and motivate the in-room dining team ensuring they adhere to hotel service standards. 
Conduct pre-shift meetings to communicate daily priorities special requests or VIP guests.
Monitor staff performance provide coaching and development opportunities and ensure proper grooming and uniform standards are met. 
Oversee the setup and breakdown of in-room dining trays trolleys and service stations ensuring cleanliness and order at all times.
Maintain a strong working knowledge of the menu including ingredients and preparation methods to assist staff and respond to guest inquiries.
Ensure all food and beverage orders are accurately processed and delivered in a timely manner. 
Ensure compliance with health and safety standards including proper food handling and sanitation procedures. 
Implement and uphold hotel policies and procedures including security measures when delivering to guest rooms.
Monitor guest feedback and reviews implementing improvements to service where necessary.
Create the work schedules ensuring appropriate staffing levels for peak service times.

Qualifications :

• Previous experience in Food & Beverage or In-Room Dining operations preferably within a luxury hotel environment. 
• Supervisory or team leadership experience with the ability to motivate coach and develop team members. 
• Excellent guest service and communication skills with a passion for delivering personalised luxury hospitality experiences.
• Strong knowledge of food and beverage service standards food safety and health & safety requirements. 
• Good organisational and administrative skills including rota management training coordination and the ability to work effectively under pressure in a fast-paced environment. 

Additional Information :

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package including service charge and annual bonus of 1.30000 per year.
• Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
• Employee Benefit Card Discounted rates at Accor properties worldwide.
• Sofitel Experience Enjoy a luxurious night at our hotel complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B Rooms & Spa Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine visit 

Remote Work :

No

Employment Type :

Full-time