Implementation Consultant (Every)

At Every we help schools run more smoothly.

From HR and payroll to finance and staff management our software supports schools with the systems they rely on every single day. As more schools move to Every were growing our Implementation team and looking for someone who understands customers enjoys solving problems and wants to build a career helping schools successfully adopt new technology.

This is not a back-office processing role.

Its a people-focused implementation role where youll work directly with schools to guide them through onboarding training setup and rollout of Everys software solutions. Youll help customers move away from older systems and processes into modern software that makes everyday work easier.

Youll become a trusted point of contact for schools throughout their journey -helping users feel confident supported and successful from day one.

This role is especially suited to people with experience in areas such as:

• Payroll
• HR systems
• School administration
• Education software
• Payroll bureau services
• Software support
• Customer onboarding
• Training or implementation
• Customer-facing support roles

Were particularly interested in people who understand payroll processes and payroll legislation even if they havent worked in software implementation before.

Why This Role Matters

Schools rely on HR and payroll systems to keep everything running properly behind the scenes.

When a school moves to a new platform its a major change. There are deadlines compliance requirements payroll pressures and staff who need support adapting to new ways of working.

Thats where you come in.

Your role is to make that transition feel smooth supported and successful. Youll help schools understand the system feel confident using it and get real value from the software.

The experience you deliver directly impacts customer satisfaction long-term relationships and how successfully schools adopt Every across their teams.

About the Team Youll Join

Youll join our Every Implementation team within Education Professional Services -a collaborative group of around 15 Consultants and Trainers who support schools across the UK.

The team works closely together sharing ideas helping each other solve problems and supporting customers through real-world challenges every day.

Most of the team are based around Leeds and Yorkshire and regular collaboration has become a really important part of how the team works and develops. Because of this youll be expected to travel into the Leeds office every two weeks.

Youll also have the opportunity to learn both HR and Payroll products as part of Everys long-term growth within education.

What Youll Be Doing

• Supporting schools through the onboarding and implementation of Every software
• Delivering online training sessions and walkthroughs to school staff
• Helping customers configure and use the system successfully
• Managing customer expectations timelines and rollout plans
• Building strong relationships with customers throughout their implementation journey
• Troubleshooting issues and helping customers find practical solutions
• Supporting several customer projects at the same time
• Working closely with internal teams to deliver a smooth customer experience
• Providing a high standard of customer support across calls meetings and online sessions
• Helping improve processes and identifying ways to make implementations even better

What Were Looking For

Were looking for someone who enjoys working with people just as much as systems.

You might currently work in payroll software support onboarding education software implementation training customer support or administration -and now want a role where you can use those skills in a more consultative and customer-focused way.

Youll likely be a strong fit if you have:

• Experience in payroll HR systems education software or customer-facing support
• Confidence communicating with customers over phone video calls and online meetings
• Strong organisation and time management skills
• The ability to manage multiple priorities at once
• A calm professional approach when handling challenges
• Good Excel and data handling skills
• A positive attitude towards learning new systems and processes
• A genuine passion for helping customers

You do not need previous implementation experience to apply.

If you understand payroll processes enjoy helping people and are confident communicating with customers wed love to hear from you.

Why Apply

• Join a growing team supporting schools across the UK
• Move into a more consultative and customer-facing role
• Build experience across HR payroll software training and customer success
• Learn Everys education-focused software products
• Be part of a supportive collaborative team environment
• Work for a business where your contribution genuinely makes a difference to customers

What Can You Expect From Our Application Process

We like to keep things simple transparent and fair:

1Apply online
Just upload your CV and tell us why youre interested in the role.

2Initial Interview (plus Online Assessments)

• A chat with our Talent team.
• Two short assessments:
  • CCAT(15-minute timed test).
  • EPP(untimed personality questionnaire).

3Stage One
An informal interview focused on your background experience communication style and customer approach.

4Stage Two
A more role-focused interview with members of the Every Implementation team including discussion around technical knowledge customer scenarios and how you would approach real implementation challenges.

Every is part of IRIS Software Group -one of the UKs leading software providers for schools businesses and organisations.

Together we support thousands of customers with software that helps simplify complex processes improve efficiency and make everyday work easier for education teams across the UK.

INDAD

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.