Housing Standards Systems Manager

Location

Horizon Business Centre Broadland Business Park Peachman Way Norwich NR7 0WF

Application Deadline

Sunday September 27 2026

Hours

37 hours per week

Contract Type

Standard/Full Time Permanent

Job Summary

Salary Band D: 33705 - 38039

We are seeking an experienced Housing Standards SystemsManager to lead the technical systems and digital operational infrastructure that underpins the delivery of Housing Standards services.

Working as part of the Councils early help approach this role plays a critical function in ensuring that Housing Standards and Warm Homes services aredetailed digitally enabled compliant andperformancedriven supporting residents to live independently and thrive.

This role has a strongtechnicaland systems focus combining systems ownership data governance performance analytics and digital service development with line management and operational oversight. You will act as the technical authority and systems lead for Housing Standards services ensuring that systemsdataand workflows enable efficient service delivery statutorycomplianceand continuous improvement.

Key Responsibilities

• Act as the systems owner and technical lead for Housing Standards and Warm Homes including IDOX administration system configuration data structuresworkflowsand continuous improvement.

• Lead data managementanalyticsand performance reporting deliveringhighqualityinsightdashboardsand statutory returns to support operationalstrategicand corporatedecisionmaking.

• Drive digital transformation and service improvement leading system development change programmes and implementation of new or enhanced digital solutions.

• Provide operational and people managementof a small team ensuring systems and processes effectively support caseload management.

• Support financial and programme performance including the Disabled Facilities Grant budget and countywide IHAT programme through robust data reporting and analysis.

• Act as lead for FOI DSAR and Government DELTA returns ensuring compliance dataaccuracyandtimelysubmission.

• Build organisational capability by training staff leading system inductions and working collaboratively with internal teams and external partners to deliver streamlinedcustomer focuseddigital services.

About You

With a strong background in technical systems together with knowledge and experience in system and process improvement techniques you will haveexperience inleading transformation programmes to deliver improved benefits.

You will have sound knowledge of Housing Standards Legislation together withpreviousmanagement or supervisory will be experienced infinancial managementofservices andpossessdemonstrable analytical skills to deliver service improvement.

Closing Date: 27th September 2026

Interview Date: to be confirmed

Job Profile

Further Information

For further information about the role or our organisation please dont hesitate to get in touch with the recruiting manager or the PeopleTeam as follows:

Kevin Philcox/Laura Crosby - Housing Standards Senior Manager

Email: /

Tel: /

People Team: Tel:

Why Join Us

We offer flexible working hours for most office-based roles allowing for a healthy work-life balance. As part of our team you will enjoy a range of employee benefits including free onsite parking employee discounts a competitive holiday allowance wellbeing initiatives and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special please visit ourwebsite.

How to apply

If you are an external applicant please apply viaour website.

For internal applicants please apply via the internal website found through the job portal on Connect.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position including checks with past employers and the Disclosure and Barring Service.

Organisation Information

Required Experience:

Manager