Housing Services Manager
Job Summary
- This is a 3-month contract position with a local authority offering an umbrella pay rate of 40 per hour. The Housing Services Manager will report to the Head of Housing Management and oversee Housing Management Services. The role involves ensuring that housing services for tenants and leaseholders are customer-focused high-performing compliant and efficient. Key responsibilities include managing tenancy income collection estate management tenancy support enforcement tenant engagement and service improvement. The position also supports strategic housing objectives and improvement programs.
- Lead and inspire Housing Management teams to provide excellent customer service.
- Manage recruitment performance disciplinary actions appraisals training and staff development.
- Foster a culture of professionalism accountability wellbeing and continuous improvement.
- Ensure staffing structures skills and development plans are effective.
- Oversee employee health safety and wellbeing including lone working arrangements.
- Extensive experience in housing management local authority housing registered social housing or a similar field.
- At least five years of experience in managing and developing staff teams.
- Proficient in tenancy management estate management housing income collection and arrears recovery.
- A-Level education or equivalent.
- Degree in Housing Public Administration Business Management or a related field.
- Membership with the Chartered Institute of Housing (CIH).
- Evidence of ongoing professional development.
- Working hours are 37 hours per week with 5 days on site.
- A basic DBS check is required.
- Payments are made bi-weekly.
- The application deadline is approaching so apply as soon as possible.
Required Skills:
Reporting to the Head of Housing Management the Housing Services Manager will lead and manage Housing Management Services ensuring the delivery of customer-focused high-performing compliant and efficient housing services for tenants and leaseholders
Required Education:
Reporting to the Head of Housing Management the Housing Services Manager will lead and manage Housing Management Services ensuring the delivery of customer-focused high-performing compliant and efficient housing services for tenants and leaseholders