Helpdesk Assistant

Location: Lakeside Shopping Centre
Hours: Full-time 40 hours per week
Shift Pattern: 5 days over 7 including weekends evenings and late-night shifts on a rotating rota
Salary:29280

We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance compliance and health & safety services across a large commercial environment. Based on the Helpdesk you will be responsible for coordinating planned and reactive maintenance activities updating CAFM systems monitoring service levels and ensuring compliance-related tasks are completed accurately and on time.

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors tenants and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation certificates and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

Were looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service helpdesk administration or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours including weekends and late-night shifts.

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management compliance and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.

If youre an organised administrator with strong customer service skills and enjoy working in a busy operational environment wed love to hear from you.