Head of Oracle Service Delivery Management

Head of Oracle Service Delivery Management

Lead Customer Success Service Excellence and Growth Across One of the UKs Largest Oracle Managed Services Practices

The Opportunity

Were looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business.

Leading a team of Service Delivery Managers youll shape service strategy drive customer success and help some of our most strategic customers maximise the value of their Oracle investments across SaaS E-Business Suite JD Edwards and PeopleSoft environments.

This is a highly visible leadership role that combines people leadership customer engagement commercial accountability and service innovation.

Youll have the opportunity to influence strategy strengthen customer relationships develop high-performing teams and contribute directly to the continued growth of one of Version 1s most successful managed services businesses.

What Youll Be Doing

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders building long-term partnerships.
• Own governance operational performance and service excellence across the practice.
• Drive continual service improvement automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids renewals and service transitions ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance forecasting accuracy and profitability.

Qualifications :

What Were Looking For

Youll be a proven service management leader with experience leading teams within a managed services environment and a track record of delivering outstanding customer outcomes.

Youll bring:

• Strong people leadership and team development experience.
• Excellent stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue forecasting and profitability.
• A passion for service excellence and continuous improvement.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS Oracle E-Business Suite JD Edwards PeopleSoft or similar enterprise application platforms.
• Experience working within structured governance and service management frameworks.
• ITIL certification is desirable.

Additional Information :

Why Join Version 1s Oracle Practice 

• Join a global Oracle practice of 700 specialists supported by 500 certified professionals across the Oracle ecosystem. 
• Work on large-scale multi-pillar Oracle Cloud transformation programmes for some of the UKs most recognised organisations. 
• Collaborate with a high-performing market-leading Oracle team renowned for delivering complex enterprise transformation projects. 
• Be part of an organisation that provides end-to-end Oracle services including consulting and advisory implementation integration cloud infrastructure and managed services. 
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable secure and high-performing cloud solutions for enterprise clients. 
• Accelerate your career through our Strength in Balance and leadership development programmes supported by quarterly Pathways career reviews. 
• Benefit from a substantial training and certification budget helping you stay at the forefront of Oracle technologies and industry best practices. 
• Enjoy meaningful recognition through our Annual Excellence Awards Call-Out recognition platform and quarterly profit-share scheme. 
• Influence testing strategy delivery quality and business outcomes across some of the UKs most significant ERP transformation programmes. 
• Work with prestigious clients including organisations such as the Bank of England and Birmingham City Council. 
• Take advantage of our flexible hybrid working model combining remote delivery with occasional client or hub-based collaboration. 
• Access enhanced wellbeing and family support through our maternity paternity and Moments that Matter policies. 
• Be part of a purpose-driven culture with opportunities to contribute to ESG CSR DEI volunteering and community initiatives that create a positive social impact. 

At Version 1 youll combine industry-leading Oracle expertise meaningful career progression and the opportunity to deliver transformational outcomes for some of the worlds most recognised organisations. 

Benefits include: 

• Quarterly performance-related profit share 
• Hybrid / Remote working flexibility 
• Pension private healthcare life assurance cover 
• Certified Great Place to Work for 10 years running 

This is hybrid based with occasional travel to your nearest base office. 

Ashley Billington Head of Talent Acquisition Enterprise Applications (Oracle Cloud - ERP HCM EPM) 

#LI-AB1 

#LI-Hybrid 

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity Inclusion & Belonging Version 1 Careers 

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1 get in touch with us directly! 

Remote Work :

No

Employment Type :

Full-time