Head of Operations Global Proxy

We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team.The primary purpose of the role will be to oversee operations with a focus onoptimisationand driving efficiency.

The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams working in coordination and collaboration with multiple business stakeholders including shared service functions and clients.

Responsibilities

Executive Leadership Team

• Member of the BBDI ELT with ownership of all direct and matrixed operations
• Deliver against business operational expense and risk strategic objectives
• Set internal department SLAs and KPI and ensuring adherence
• Provide operational support whererequiredto internal sales and support functions
• Provide meaningful operational qualitative and quantitative executive reporting to GM
• Own provide direction and oversee all BBDI operational governance forums
• Test and provide executive sign-off for all operational related change

Operational excellence and innovation

• Maintain a culture of transformation for operations by improving automation opportunities to scale the business.
• Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms.
• Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions toidentifyopportunities andoptimiseoperational expenses.

Risk management and compliance

• Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs.
• Identifyoperational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP.
• Act as BBDI BISO and coordinate with corporate risk internal and external audit teams as and whenrequired.

People management

• Leaddirectand setobjectivesto all direct and matrixed operational functions.
• Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams.
• Drive compliance with applicable lawsrulesand regulations adhering tocorppolicy applying sound ethical judgmentregardingpersonal behaviorconductand business practices. Create accountability with those whofail tomaintainthese standards.
• Ownmanageand report issues. Promote transparency and effectively supervise the activity of others to do the same.

Your profile

• Have a broad knowledge and provenexpertisein the following areas:
• Exceptional communication and interpersonal skills with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment
• In depth understanding of global and local custody eco systemsrelated to Proxy and or AssetServices
• Proven experience in a senior leadership role involving global highly matrixed teams
• Proven ability to manage and execute large operational offshoring projects
• Knowledge of relevant industry regulations and compliance requirements

Qualifications

• University honors degree preferred
• Professional finance legal and or regulatory qualifications desirable