Head of CRM and Analytics

Head of CRM and Analytics

Salary: 43442 - 47119 per annum depending upon experienceplus generous employer pension contributions and other benefits.

Contract: Full time (37.5 hours per week); Permanent

Location: Hybrid: SU Scotlands Glasgow Office/Home

Start Date: Autumn 2026

Who we are:
Scripture Union Scotland is a national charity with 140 staff and 2500 volunteers. Our vision is to see every child and young person of Scotland exploring the Bible and responding to the significance of Jesus.At the heart of our current strategy is a focus on growing SU Scotlands ministry especially in priority communities and with priority schools andyoung people removing barriers and partnering with local churches.

We are now seeking an experienced Head of CRM and Analytics to manage the ongoing implementation and development of our MS Dynamics365 CRM andto ensure that the system is used to its full potential to support the ministry of SU Scotland.

Purpose:

Reporting to the Chief Operating Officer tolead SU Scotlands strategic development delivery and effective use of Microsoft Dynamics 365 CRM ensuring that organisational processes reporting data analysis and insight inform ministry decision making support training development and strengthen strategic priorities.

Key responsibilities:

• Lead the ongoing development and effective use of Microsoft Dynamics 365 CRM (D365) across SU Scotland.
• Ensure the CRM supports organisational strategy reporting communication data quality and compliance.
• Translate organisational needs into practical CRM improvements including dashboards reports and business processes.
• Support colleagues and key user groups through training guidance and user adoption activity.
• Work with external CRM IT and related technical suppliers to deliver system improvements integrations and support.
• Maintain confidence in the accuracy reliability and responsible use of organisational data.
• Provide insight and analysis to support decision making across fundraising finance volunteering digital and wider
  

Who we are looking for:

To achieve this we want toidentifysomeonewith a vibrant Christian faithwho has a heart to use their IT skills and background to support SU Scotlands ministry.The successful applicant should possess proven project management skills and a strong working knowledge of CRM systems ideally Dynamics365. Experience of managing suppliers and to build relationships across the organisation is essential.

For this post it is important that you are committed to SU Scotlands ethos working principles and vision and candemonstratethis through your commitment and motivation. It is also an Occupational Requirement (Equality Act - part 1 schedule 9) that the post-holder is a committed Christian.

To apply

Please take a moment to read SU ScotlandsBasis of Faith and Ethos statement. (Onceyouveread through just click the back button in your browser to return to this page). We ask all candidates to confirm their willingness to uphold the beliefs and practices contained in these documents as part of the application form.

More information and an application pack can be downloaded from our website: Alternatively you can email us ator call us on 0.

Closing date: 4pm 16 October 2026

Interview date: 26 October 2026

Scripture Union Scotland isan equitableemployer andoperatesa safeguarding policy.

Scottish Charity No. SC01122

Required Experience:

Director