Governance and Operations Specialist

Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way we work and creating an environment where colleagues feel engaged empowered and accountable; where they can show up speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:Cirencester Office

Workplace Type:Hybrid

Employment Type:Permanent

Seniority:Associate

The Governance and Operations Specialist sits within the Governance and Operations function of the Third-Party Products and Services team. This function is responsible for setting standards and overseeing third-party product and service providers across the UK and Asia & Middle East markets ensuring robust governance due diligence operational management and compliance within SJPs risk appetite.

The primary purpose of the Governance and Operations Specialist role is to support the effective operation of third-party product and service oversight through coordination and delivery of core governance activities. This includes managing documentation MI and reporting action tracking and supporting key governance processes to ensure oversight is delivered in a consistent controlled and efficient manner.

• Maintaining Distributor Review documentation and dashboards including action tracking to ensure timely resolution.
• Coordinating the proforma oversight risk process ensuring documentation is issued to providers and that responses are received tracked and collated in line with agreed timelines.
• Supporting Governance and Operations Consultants with the collection and validation of MI from third-party providers ensuring accuracy completeness and timely follow-up of outstanding items.
• Maintaining and updating risk logs and supporting documentation (e.g. financial returns and other risk indicators) to enable effective oversight and reporting.
• Supporting the implementation of provider onboarding and offboarding processes ensuring all required governance and documentation steps are completed.
• Managing the team inbox ensuring queries are triaged allocated to the appropriate Relationship Manager and responded to within agreed service standards.

Were looking for a highly organised and proactive individual who enjoys working with data governance processes and stakeholders to ensure things are completed accurately and on time. Youll have strong attention to detail a naturally inquisitive mindset and the confidence to work across multiple priorities in a fast-paced regulated environment.

• Strong organisational skills with the ability to manage multiple priorities deadlines and competing demands effectively.
• Experience producing analysing or maintaining management information (MI) reporting data sets or operational dashboards.
• Excellent attention to detail with a track record of maintaining accurate records documentation and audit trails.
• Strong communication and stakeholder management skills with the ability to build effective working relationships across teams and with external providers.
• A proactive and self-motivated approach with the confidence to identify issues investigate problems and support continuous improvement activities.

• Previous experience working within Financial Services Risk Governance Compliance or another regulated environment.
• Experience supporting governance frameworks risk management activities oversight processes or supplier/provider management.

Whats in it for you

Whatever stage of life youre in our benefits are designed to provide the support flexibility and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme which reflects both individual and company performance youll benefit from a market-leading benefits package tailored to support your wellbeing financial security and family life.

Our benefits include:

• 28 days annual leave plus bank holidays with the option to purchase up to 5 additional days.

• Private Medical Insurance company-funded cover for you and your immediate family
• Generous Pension Scheme a non-contributory employer contribution of 10% increasing with length of service up to 15% plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave up to 26 weeks full pay to support growing families.
• Protection Benefits company-funded critical illness cover income protection and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments
Were an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all if you require reasonable adjustment(s) at any stageplease let us know by emailing us at
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply regardless ofwhether you tick every box.

Whats next

If youre excitedabout this role and believe you have the skills and experience were lookingfor wed love to hear from you! Please submit an application by clickingapply below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.

Required Experience:

IC