Functional Consultant Microsoft D365
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Job Summary
As we expand across the EMEA region we are building a strong Employee Experience-focused culture around proven leadership and a passionate team hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running we are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform excellent presentation and communication skills and a strong background in customer-facing roles.
- Identifiesadditionalopportunities within existing clients and is proactive about escalating those to sales and leadership counterparts
- Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients
- Effectively consults client stakeholders on functional approaches alternatives and risks and best practices
- Has excellent written verbal and visual communication skills
- Is able topresent to clients in a business-focused impactful and persuasive manner
- Leads small-scale functional requirements elicitation design and scoping discussions internally and/or with existing and potential clients
- Decomposes small-scale requirements/user stories into tasks and accurately estimates the effort for themselves or others to complete those tasks
- Professionally delegates technical tasks to other team members for projects of small scale and low complexity
- Has led two or more successful projects
- Identifiesproblems independently anddemonstratesproactive ownership of their solution and vets and evaluates othersproposed solutions
- Demonstratesa track recordof contributing to successful project delivery
- Demonstrates an ability tomonitorother consultantscompletion of tasks to help other consultants eliminate or work around impediments and toidentifyadditionalwork for others
- Ability to write simple data queries and/or low-code routines
- 2 years of experience with Agile delivery (preferred)
- 5 years experience delivering and 1 years experience leading two or more of the following types (or comparable) of projects:
- Implementingconfiguringand customizing Microsoft D365 including but not limited to configuring forms views dashboards workflows business rules solutions etc.
- Implementingconfiguringand customizing Power Platform including but not limited to Power Automate Power BI PowerApps
- Upgrading/migrating CRMon-premiseto D365 Sales
- Implementing Microsoft Dynamics CRM or D365 Sales
- Implementing D365 Marketing Customer Service Field Service Portals or Customer Insights
- Migrating data and and/or implementing integrations to and from D365
- Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort
- Two or more Microsoft D365 certifications
- A constant learner and is proactive and passionate about seeking out educational opportunities achieving certifications following market trends and overall self-improvement
- Consistentlymaintainsor exceeds targetutilization and is proactive about seeking consulting opportunities to maximize his/herutilization
- Has the following attributes:
- Strong interpersonal skills
- High energy and enthusiasm
- Integrityhonesty and humility
- Results-orientation
- Self-motivation
- Capability to deal effectively withdifficult situations
- Is able to:
- Work independently and as part of a team
- Work with diverse cultures corporate environments and personality types
- Maintain a positive attitude
- Is able towork on multiple projects and prioritize and perform tasks in a customer-friendly manner whileutilizingtime and resources efficiently and effectively
- Is proficient with Microsoft Office products
Required Experience:
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About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
