Flagship Assistant Store Manager

This is not a traditional Assistant Store Manager role. At KIKO MILANO our Assistant Store Managers are commercial leaders people developers and brand ambassadors. You are the driving force behind exceptional store performance shaping culture on the shop floor and translating strategy into daily action.

You partner closely with the Store Manager to lead a high-performing team elevate the customer experience and deliver sustainable commercial results. When the Store Manager is not present you step autonomously into full leadership of the business.

Act as a true business partner to the Store Manager owning store performance and contributing to the achievement of sales profitability and KPI targets.

Analyse performance trends (ATV UPT footfall/conversion etc) and translate insights into clear actionable plans.

Drive a results-focused culture by setting clear expectations tracking progress and celebrating wins.

Support execution of commercial initiatives launches and promotions to maximise impact and customer engagement.

Lead from the front inspiring and motivating teams through visible energetic leadership on the shop floor.

Recruit onboard and develop top talent ensuring the right people are in the right roles at the right time.

Coach and mentor team members through regular feedback development conversations and hands-on training.

Build strong succession plans and support internal progression to strengthen long-term store capability.

Foster an inclusive high-trust environment where everyone feels valued supported and empowered to perform at their best.

Champion a premium consistent and engaging customer journey that reflects the KIKO service model.

Ensure teams deliver expert product knowledge personalised service and confident application techniques.

Actively role model customer engagement setting the standard for service selling behaviours and brand storytelling.

Use customer feedback and insight to continuously improve service standards and loyalty.

Ensure flawless execution of operational processes store routines and compliance with company policies.

Partner with the Store Manager to maintain Retail Excellence stock management and store presentation.

Proactively identify operational risks or inefficiencies and implement solutions quickly and collaboratively.

Support inventory accuracy Shrinkage and safe working practices.

Be a proud ambassador of the KIKO MILANO brand culture and values at all times.

Actively participate in BeKIKO training and development initiatives keeping yourself and the team inspired informed and brand aligned.

Stay up to date with product innovation beauty trends and competitor activity to keep the store relevant and competitive.

Strong consistent commercial results driven by engaged capable teams.

High levels of customer satisfaction loyalty and advocacy.

A positive inclusive store culture with clear development pathways and strong internal talent pipelines.

Operational excellence with uncompromising brand and visual standards.

Proven experience in an Assistant Store Manager Deputy Manager or equivalent leadership role within a fast-paced retail environment (beauty or fashion preferred).

Commercially minded with a strong understanding of KPIs and how to influence them.

A confident people leader who coaches develops and inspires others.

Passionate about customer experience beauty and brand storytelling.

Resilient adaptable and comfortable leading through change.

At KIKO MILANO we dont just sell beauty we create confidence.

If youre ready to step into a leadership role where your impact is visible every day this is your opportunity.

28 days holiday including Bank Holidays

Enjoy a 50% staff discount on KIKO MILANO products

Free allocation of KIKO MILANO products as part of your employee benefits

5% employer pension contribution

Access to YuLife our Employee Assistance Programme supporting wellbeing fitness and financial health

Monthly bonus scheme to reward performance and results

Ongoing training and career development within KIKO MILANO

Maternity and paternity bonus

Employee referral scheme with rewards for recommending great talent