Field Service Engineer

Job Title

Job Description

MRI Field Service Engineer Northwest Region

Purpose of the Role

As an MRI Field Service Engineer you will play a vital role in supporting the technical needs of Philips MRI customers across the Northwest. Working both independently and as part of a highly skilled regional team you will install maintain troubleshoot and repair advanced Magnetic Resonance Imaging (MRI) systems ensuring maximum system performance and exceptional customer satisfaction.

This role is focused on MRI systems with opportunities to develop expertise across additional imaging modalities as business requirements evolve.

The successful candidate will ideally be based within the Manchester Liverpool or surrounding areas with convenient access to customer sites throughout Northwest.

Your Responsibilities

• Operate at an advanced technical level providing expert technical support and guidance to customers and colleagues.
• Deliver field-based technical support in line with your training experience and product competencies.
• Perform corrective maintenance preventative maintenance installations upgrades and field change orders on complex MRI systems.
• Diagnose and resolve mechanical electrical hardware software and network-related issues using established diagnostic procedures and technical documentation.
• Determine the most effective and cost-efficient solutions to minimise customer downtime and maximise system availability.
• Maintain accurate service records and documentation in accordance with Philips Quality Management System (QMS) and regulatory requirements.
• Build strong customer relationships through professional communication and a customer-first approach.
• Participate in the Field Service Engineer on-call rota providing timely support to customers as required.
• Support continuous improvement initiatives sharing technical knowledge and best practices across the service organisation.
• Ensure all activities are conducted in compliance with Philips quality regulatory health & safety and customer site requirements.

About the Team

You will be part of a collaborative team of Field Service Engineers supporting Philips MRI customers across the region. The team is committed to delivering industry-leading service levels while maintaining the highest standards of quality compliance and customer care within a highly regulated healthcare environment.

You will report directly to the Service Delivery Manager for the Northwest.

To Succeed in This Role You Will Need

• HNC/HND (NVQ Level 3 or above) Degree in Electronics Electrical Engineering Biomedical Engineering Medical Engineering or equivalent technical discipline.
• Proven experience in diagnosing and repairing complex medical imaging electronic or electromechanical systems.
• Strong logical troubleshooting and problem-solving skills with the ability to work independently in the field.
• Experience supporting MRI systems is highly desirable; experience in other advanced imaging modalities will also be considered.
• Good understanding of IT infrastructure networking system connectivity cybersecurity principles and remote diagnostics.
• Ability to learn and apply technical knowledge across multiple products and technologies.
• Strong customer focus with excellent communication and relationship management skills.
• A proactive approach to identifying opportunities for service improvement and customer satisfaction.
• Full UK driving licence and willingness to travel extensively throughout the Northwest.
• Residence within a suitable location to effectively support customers across Northwest England.

Doing meaningful work should come with fair transparent rewards. The base salary range for this role is 35 000 - 50 000. We determine pay within the range using objective factors like the skills the role requires your relevant experience and the responsibility youll have in this role alongside internal equity and local market role is eligible for a company car and an annual incentivewith your rewards linked tokey performance indicators and company results. Benefits includea generous pension contribution private healthcare health and wellbeing benefits as well as learning and development opportunities. Well share the full approach with you during the interview process so you can make a clear informed decision.

Additional Information

As this role involves working within healthcare environments a standard DBS (Disclosure and Barring Service) check will be required.

This is an exciting opportunity to work with leading-edge MRI technology while making a meaningful difference to healthcare providers and patients across the NW2 region.

About Philips UKI

In the UK we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds LGBTQIA and individuals living with a disability.

Because we are at our best when you are you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements please feel free to discuss these during these with your TA Consultant.

For more information read our Inclusion and Diversity Policy and to know more about your Human Rights we encourage you to view this report.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

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