Field Network Engineer

Field Network Engineer

Location: South East (London and surrounding areas) a full UK driving licence and residence within the advertised region are essential.

Salary: salary dependent on experience plus company car fuel card paid overtime and on-call and expenses covered.

Due to continued growth Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support helping customers resolve hardware and networking issues and return systems to service quickly and effectively.

Whilst experience with networking technologies is advantageous were equally interested in candidates with transferable technical skills a strong aptitude for troubleshooting and a desire to develop their career. Full training and ongoing development will be provided.

What your role as a Field Network Engineer will involve:

Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.

• Installingand supportingnetwork devices PCs and Serversfor our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds moves & changes customer rollouts andother project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• There will also be an On Call requirement of not more than 1 week in 3.

To set you up for success we are looking for the following skills and experience:

• Experience usingCisco DraytekZyxelNetgearrouters.
• Experienced inCisco Arubaand HP switches.
• 1st/ 2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills with the ability to build positive relationships and explain technical issues clearly to customers.
• Experience providing network and PC/ Server field engineering services to high profile customers.
• A flexible approach to work and prepared go the extra mile to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expert.

Whatweoffer:

• AXAHealthInsuranceandDentalPlanOptions-availableforyouandyourfamilythroughasalarysacrificescheme
• RisingholidayallowanceatYear2andYear5
• Birthdaydayoff
• EmployeeReferralBonus-helpusgrowourteamandgetrewardedforintroducinggreattalent.
• Employeediscountsandwellnessperks
• Modernofficeswithbreakoutspacesfreeteaandcoffeeandaprivatewellnessroom
• Developmentopportunitieswithclearcareerprogressionandtraining

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

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