Facilities Assistant
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Job Summary
Job Description:
We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.
About the Role:
We are looking for a customer-focused and detail-oriented Facilities Management Assistant to support our UK operations. This role acts as a key point of contact for colleagues and suppliers ensuring smooth day-to-day facilities management and administrative support.
You will work closely with the Facilities Manager to maintain building compliance oversee contractors and support health and safety standards across sites. The role also involves managing purchase orders invoices and reporting alongside supporting office moves and space planning activities.
- Act as the primary point of contact via the ServiceNow portal managing and resolving facilities-related requests (e.g. maintenance repairs DSE room setups)
- Assign and track tasks across the Facilities team monitor SLAs and produce monthly performance reports
- Coordinate and manage contractors including inductions quoting supervision KPI tracking and contract administration
- Ensure compliance with health & safety standards including reviewing RAMS and issuing permits to work
- Support office moves space planning and maintain space data using iOffice systems
- Assist with new starter setups inductions and leaver/transfer processes
- Conduct monthly site inspections documenting findings and ensuring issues are resolved to completion
- Support post room operations including courier and delivery management
- Contribute to continuous improvement initiatives to enhance service delivery standards.
- Support wider operational tasks as required by the Facilities Management team
- A-levels (or equivalent)
- Experience working in a facilities or corporate environment
- Strong administrative and organisational skills
- Strong numeracy and literacy skills with clear professional written communication
- Intermediate to advanced MS Office skills (particularly Excel for reporting and analysis)
- Ability to manage multiple priorities and a varied workload
- Strong attention to detail and ability to follow tasks through to completion
- Effective stakeholder management skills with both internal teams and external contractors
- Customer-focused mindset with a collaborative approach
- Facilities Management or Health & Safety qualifications (e.g. IOSH or willingness to train)
- NEBOSH or similar certification
- Understanding of commercial processes and contract management
- Willingness to undertake training (e.g. First Aider Fire Marshal)
- Physically capable of manual tasks such as room setups and office moves
- Ability to maintain confidentiality and discretion
- This role is office-based (London)
We power infinite possibilities.
For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.
Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.
Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.
We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.
When applying please attach your resume/CV to be considered.
Salary Range:
27898 GBP to 34499 GBP #LI-SCRequired Experience:
Junior IC
