Executive Support Technician
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Our company is developing and you can expand your career along with it.Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
Key Responsibilities
- Dedicated support for the top executives in the company;
- Desktop/laptop tech support (Mac and PC);
- Windows 7/10/11 operating systems;
- Support mobile devices printers scanners wireless VPN etc.;
- IMAC Support - IT equipment Install/Move/Add/Change;
- Maintain repairs spare parts and components;
- Research and troubleshoot problems;
- Maintain system configurations and documentation;
- Track and resolve customer incidents and requests through the clients ticketing tool;
- Troubleshoot and resolve hardware and software issues for Windows devices;
- Backup restoration and migration of user data;
- Smart Hands support with networking server and telecommunications technologies;
- Printer and peripheral device support;
- Inventory management of IT assets including asset auditing;
- Ability to research and follow appropriate KB articles;
- Ability to work on-call and other after-hours support needs;
- Various other tasks associated with deskside services;
- May need to be available to provide support at other client locations as needed;
- Other duties as assigned.
Requirements
- Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware;
- Able to uphold a positive attitude at all times even under stressful conditions;
- Solution oriented;
- Experience providing white glove treatment;
- Experience supporting remote facilities and users;
- Excellent verbal and written communication skills;
- High level of professionalism and strong personal interaction skills;
- Ability to perform in-depth research and troubleshooting for complex technical issues;
- Ability to prioritize and complete all work tasks with minimal supervision;
- Ability to walk bend stand for long hours and lift equipment up to 50 pounds;
- Ability and willingness to learn new technologies;
- Deskside / Desktop / End User Computer experience in a corporate environment;
- Proven ability to handle challenging rapid-response user support;
- Proven ability to balance prioritize and organize multiple tasks.
Whats next
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
What We Offer
- Competitive salary and benefits package;
- AFB bonus;
- Private health scheme including Private Medical Dental Optical and Holiday Travel;
- Insurance that are applied according to company policy;
- Extra vacation days;
- Opportunities to learn anddevelop:training programs;
- Personalized career path within the organization;
- Exposure to an international environment as part of a multicultural team spread across Europe.
This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally the responsibility to possess the necessary employment documents for this country rests with the candidate.
Diversity & Inclusion
Here at the Stefanini Group we value diversity and equity regardless of race sexual orientation disability age ancestry religion gender or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself!
About us
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 38 years of experience and presence in 41 countries. With more than 35000 employees we co-create solutions for a better future driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility) Analytics & AI Banking & Payments Cybersecurity Manufacturing 4.0 and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-ONSITE
Required Experience:
IC
