Equipment Coordinator
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Job Summary
Encore Uxbridge
Equipment Coordinator
Salary: 28000 to 32000 (depending on experience)
Position Overview
The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team supporting Venue and Production team needs. Responsible for reducing subrental costs increasing equipment utilization improving internal customer service and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager Labour/Technology or Warehouse Manager.
- Private Healthcare after 12 months
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Customer Service & Order Entry
Deliver World Class Service - Provide outstanding service to internal and external customers.
Process equipment requests and order entry.
Value People - Develop relationships both internal and external.
Respond in a timely manner to all orders and inquires.
Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory.
Follow up with field team post-event when needed.
Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.
Oversee internal equipment transfers with an emphasis on keeping company-owned equipnment in use and available as often as possible to maximize cost reduction.
Administration & Reporting:
Inventory system entry of all warehouses sourced orders and accurate internal billing.
Ensure all system packages are up to date.
Maintain non-barcoded items within the system for accuracy.
Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled.
Assist in developing strategies for maximizing internal resources in an effort to lower costs.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change or additional tasks within scope of work may be assigned at any time with or without notice as necessitated by business demands.
Job Requirements
2 years of customer service experience within audio-visual or related service industry preferred.
Demonstrated ability to work in a fast paced high volume environment while being able to think creatively and effectively solve problems.
High degree of commitment to service excellence.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Work Environment
Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
Required Experience:
IC
About Company
We are your global event production partner for event technology, production, exhibit and tradeshow services.
