Engineering Scheduler

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Title: Engineering Scheduler

Business Area: JLL Workplace Management Engineering

Function: Engineering / Contract Management

Reports To: Lead Contract Support

Location: London

Travel Requirement: Static - Onsite

Contract Type: Permanent Full-Time

Role Purpose:

The Scheduler is a vital operational role responsible for coordinating and optimizing the deployment of engineering resources managing work schedules and ensuring efficient allocation of technicians to planned and reactive maintenance activities. This position requires strong organizational skills technical understanding and the ability to balance multiple priorities to maximize productivity and service delivery.

Key Responsibilities:

Resource Scheduling & Optimization

Create and maintain schedules for engineers and technicians

Optimize resource allocation to maximize productivity

Identify and resolve double-bookings or scheduling overlaps

Coordinate work schedules to minimize disruptions and optimize efficiency

Negotiate priority when multiple demands compete for the same resources

Maintain scheduling documentation and communicate updates to affected parties

Assign work and delegate responsibilities based on team capabilities

Liaise with vendors or external partners for coordinated scheduling

Increase productivity and reduce nonproductivity with Looking for Work reports

PPM & Planned Work Management

Review PPM schedules with appropriate stakeholders

Coordinate PPM activities to ensure compliance with maintenance plans

Ensure statutory mandatory and routine inspections are scheduled appropriately

Reactive Work Coordination

Coordinate immediate response to urgent/emergency callouts

Balance reactive demands against planned work schedules

Ensure appropriate technician allocation based on job requirements

Manage reactive work priorities and escalations

Permit & Safety Coordination (2 tasks)

Application for customer permits and management (Safety Permitting)

Ensure all necessary safety measures are in place before issuing permits

Communication & Stakeholder Management

Communicate with clients or customers to confirm appointments

Liaise with vendors or external partners for coordinated scheduling

Communicate updates to customers regarding their requests

Maintain effective communication with engineering teams regarding schedule changes

Administrative & Documentation

Document solutions and maintain knowledge base articles

Maintain accurate scheduling records and audit trails

Ensure compliance paperwork is coordinated with scheduled activities

Track and report on scheduling metrics and KPIs

Resource Optimization

Match technician skills and qualifications to job requirements

Consider geographic locations to minimize travel costs

Balance workloads to prevent overtime where possible

Identify and fill scheduling gaps proactively

Stakeholder Satisfaction

Maintain clear communication with clients regarding appointment times

Coordinate with vendors and subcontractors for seamless service delivery

Respond promptly to scheduling queries and change requests

Manage customer expectations regarding appointment availability

Compliance & Safety

Ensure all necessary permits are in place before work commences

Verify technician competencies match job requirements

Schedule work in compliance with safety protocols and regulations

Maintain accurate documentation for audit purposes

Systems & Technology

Proficiency in CAFM systems (e.g. Corrigo Maximo SAP)

Advanced scheduling software experience

Strong Microsoft Office skills (especially Excel Outlook)

Ability to generate reports and analyse scheduling data

Qualifications & Experience

Essential:

Proven 1 Year experience in scheduling or resource coordination role

Strong organizational and multitasking abilities

Proficiency with scheduling and CAFM systems

Excellent communication skills

Understanding of facilities management or field service operations

Desirable:

Previous experience in facilities management or property services

Knowledge of building services trades and competencies

Experience with permit-to-work systems

Understanding of PPM and reactive maintenance requirements

Customer service experience

Typical Working Conditions

Office-based role

Standard business hours with occasional extended hours during peak periods or emergencies

Fast-paced environment requiring quick decision-making

High volume of communications (phone email system alerts)

May require occasional out-of-hours support for emergency scheduling

Note: This role profile reflects the current scope of responsibilities and requirements and may be reviewed and updated periodically in line with business needs.

What you can expect from us:

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

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Job Tags:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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