Engineering Manager AI Agents
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Job Summary
Title: Engineering Manager
Department: Engineering - reporting to the CPTO
Salary: 95000 - 125000 (depending on experience and seniority)
Benefits & Culture: Lotties careers page here Lotties tech careers page here.
Hear from our CTO here. Meet Eliza here.
Equity: A very generous EMI share offering.
Holiday: 26 days bank holidays.
Mission: Elevate later life for everybody and build the care sector of the future.
Office Policy: Hybrid (two days in office).
Office Location: London Bridge London UK.
We built the first version of Eliza our AI Enquiry Handler for care providers and shes 50 pilot care homes shes already reduced missed calls from 53% to 0%. The concept is proven. Now we need someone to really build her.
Were looking for a hands-on engineering leader to own the Eliza product line from here taking a live prototype and turning it into a category-defining AI product. Youll own the technical roadmap build and lead a small team of product engineers and work at the intersection of product and engineering. Youll report to the CPTO with a dotted line to the GM for product direction.
Theres a live product and real users which means real learnings and real pressure to get things right. But this is still very much a founding role the foundation is there and almost everything else is still to be built: deeper integrations with Found live chat email observability at scale and more. Youll be shaping what Eliza becomes.
What does this role involve
Owning the technical roadmap for Eliza and our AI agents product line
Coding alongside the team this is a hands-on leadership role not a purely managerial one
Building and line managing a team of product engineers; helping them grow and deliver more impact
Sharing the product hat with our GM supported by our CPTO
Holding a high bar on both speed and quality oscillating between the two depending on context
Deepening Elizas integration with Found: real-time availability CRM data booking flows
What problems will you be solving
Building Eliza taught us that great AI agents in sensitive human contexts are harder than they look. Heres what youll be working on:
Scaling a live voice agent that handles real enquiries from families making one of the hardest decisions of their lives Quality empathy and reliability matter enormously
Deciding what Eliza wont do scope discipline is as important as capability. Testing is far more complex than it first seems and scope creep kills quality
Eval frameworks measuring and continuously improving response quality accuracy and emotional tone at scale
Managing LLM economics token costs latency trade-offs when to prompt engineer or model selection.
Responsible automation Eliza always tells callers shes AI escalates when confidence drops and prioritises trust over completion rate
Expanding beyond voice into live chat and email enquiry handling
We think youll be a great fit if
Youre a self-starter who thrives with many unknowns you provide clarity and make things happen
You have 7 years of hands-on software engineering experience including leading technical decisions and mentoring engineers.
You have real experience building with LLMs prompt engineering eval frameworks observability
Youre extremely product-minded you focus on impact and decreasing the cost of change not just shipping features
You know when to use duct tape and when to build for scale comfortable shipping MVPs then iterating based on real usage
Claude Code and AI-assisted workflows are a natural part of how you work not just something youve heard of
Youve built something from 0 to 1 and worked in cross-functional teams
This role isnt for you if
Our mission to elevate later life care doesnt resonate with you
You want very clear lanes and dont enjoy working in a fast-paced environment with loosely defined requirements
You dont enjoy being hands-on anymore. We believe leaders should operate at all levels
You dont know how to be scrappy
Lotties Interview Process
Screening interview led by Lotties Talent Acquisition Lead
First round interview led by Hiring Manager
Technical assessment comprising two parts: a) AI-enabled coding pairing session with two Lottie engineering team members b) System design interview with two engineering team members
Behavioural interview with Hiring Manager
Final interview with Will Donnelly (Lotties Co-Founder & CEO)
Candidate Experience:
The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible.
Pre-Screen & First Interview: Youll receive an email notification but no specific feedback will be provided at this stage.
Engineering Manager Interview: If you are unsuccessful after this interview you will receive constructive feedback via email.
Technical Rounds: If you are not successful after these youll receive constructive feedback via email and be offered a debrief call with our Talent Lead.
Final Interview: For final-stage candidates who are not offered the role we will provide your feedback live via a phone call.
Meet Lottie
Founded in London in 2021 Lottie is changing how the UK finds manages and pays for care. The care sector still runs largely on pen paper and phone calls. Families spend days making one of the hardest decisions of their lives with almost no good information. Care providers drown in admin instead of caring for residents. Were fixing this.
Over 10 million people have used our platform. 1000 care homes run on our software. Weve raised over 25m from Accel General Catalyst and Kindred and been named LinkedIns Top Startup 2024 and the UKs #1 Startup for 2025 by .
As of today Lottie offers four core products:
Eliza by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered. Launch video here.
Why Lottie
Career Opportunity - A rare chance to own a live AI product end-to-end and define what it becomes
Early Hire Benefits - Be an early hire at one of the UKs fastest growing startups and benefit from fast career progression as well as a generous stock options package.
Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large industries that is yet to be disrupted and positively revolutionised by technology.
Investors - Series A backed startup having raised 25m from tier 1 venture capital investors including Accel and General Catalyst.
Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.
People - Join a kind talented and mission driven team that loves coming to work every day.
Culture - Excellent employee compensation/benefits hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor.
Award Winning - Acclaimed winner of LinkedIns 2024 Top Startups and named the UKs number one startup for 2025 in 100 Index.
We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity status or disability status.
If you require reasonable accommodations during the application or interview process please let us know at
Required Experience:
Manager
