Engineer, Cloud Operations

Role Summary

The Cloud Operations Engineer will be part of a team responsible for administering and operating the Firms worldwide infrastructure with a particular focus on cloud platforms and collaboration services. This includes providing cloud administration and engineering support across Microsoft 365 Google Suite and cloud-based AI tools supporting platform maturation and service adoption and ensuring that applications services and infrastructure are operated in line with Firm standards. The role is central to maintaining resilient and secure technology services supporting operational efficiency and underpinning our strategic use of cloud technologies.

Working closely with various teams including but not limited to Operations Business Services Support Services and regional Shared Services centers the Cloud Operations Engineer will act as a key point of coordination for operational escalations complex issues and platform onboarding activities. The role also contributes to design documentation and technical artefacts supports service transition to Business-as-Usual (BAU) and helps mature operational support capabilities across the Firm.

We are keen to meet people who work most comfortably in a fast-paced environment and who can review analyze and manage a busy schedule of operational and engineering activity with multiple moving parts. We expect our Cloud Operations Engineers to be comfortable working across multiple cloud platforms interpreting technical information identifying issues in configurations and collaborating with stakeholders to resolve them.

Key Responsibilities

Provide cloud administration and engineering support across core platforms including:

• Microsoft 365 core services (Entra Exchange OneDrive SharePoint MS Teams)
• Google Suite core services
• Cloud AI tools (Gemini Claude Copilot)

Act as a 3rd Line Subject Matter Expert (SME) for operational escalations and complex issues collaborating with global teams to resolve incidents and improve service stability.

Support project-based engineering and technical delivery across cloud applications including configuration implementation and participation in Firm initiatives focused on Infrastructure and Cloud technologies.

Produce low-level design (LLD) documentation and technical artefacts and conduct technical testing validation and evaluation of solutions and configurations.

Support platform onboarding activities for new services teams and capabilities driving service transition to BAU including structured handover and training to L3 and L2 support teams.

Work with global teams to mature operational support capability and ensure adherence to security governance and compliance standards across all activities.

Actively monitor new and emerging cloud-related technologies trends issues and solutions providing input on opportunities to enhance Firm infrastructure and services.

Required Skills and Experience

• 25 years experience working with cloud applications with exposure to platform maturity and service adoption initiatives.
• Exposure to project-based delivery and engineering activities with a good understanding of application and infrastructure design and conceptual thinking.
• Ability to work in teams of highly skilled technical professionals with professional experience working effectively with business stakeholders project managers technology teams and end users in a cross-cultural environment.
• Strong analytical skills and the ability to analyze and resolve complex issues both logical and interpersonal.
• Strong communication skills demonstrated through extensive experience facilitating regular touchpoint calls and meetings.

• Ability to multitask and work in a fast-paced environment capable of grasping new concepts without prior experience.
• Self-motivated independent cooperative flexible and creative with the ability to travel or work overtime as needed.
• Fluency in English; international experience is a plus.

Preferred Skills and Experience

• Experience working within a global law firm or professional services environment supporting enterprise infrastructure operations.
• Experience with technologies such as virtualization cloud networking storage collaboration services and security in a complex global environment.
• Familiarity with shared services models including Service Desk and Operations functions that monitor Firm systems 24 x 7.

What We Offer

Technology at White & Case plays a key role in enabling our lawyers to practice law around the world. Our team maintains develops and supports enterprise systems designs and operates communications and data center infrastructure and provides training desktop and meeting support across our offices. You will be part of a globally minded team covering a wide range of technical disciplines and business skillsets supporting leading edge technology and systems to deliver elite legal and best-in-class client service.

We offer high-quality internationally oriented work on complex infrastructure and cloud technologies and the opportunity to work as part of a truly global organization. Our technology environment encompasses state-of-the-art offices the latest hardware and operating systems remote working capabilities and mobile devices supported by shared services centers that deliver Service Desk and Operations functions.

Firm Benefits

We offer a flexible range of benefitsservicesandprogrammesdesigned to help support your lifestyle requirements. Some of the benefits currently available include:

Private medical insurance

Pension plan with matched employer contribution up to 7.5%

Yearly wellbeing fund

Income protection

Holiday purchase

Life insurance

Critical illness insurance

Private GP services

Travel insurance

Dental coverage

Cycle to work

Holiday purchase (available during annual enrolment)

This role reports to

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firms policy to recruit employ train compensate and promote without regard to race religion creed national origin age gender sexual orientation marital status military or veteran status disability genetic information or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of businessspecific to the relevant officebefore submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.