Endpoint Management Specialist

Title:

Endpoint Management Specialist

Company:

Ipsen Biopharm Ltd

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology Rare Disease and Neuroscience. Supported by nearly 100 years of development experience with global hubs in the U.S. France and the U.K we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration excellence and impact. At Ipsen every individual is empowered to be their true selves grow and thrive alongside the companys success. Join us on our journey towards sustainable growth creating real impact on patients and society!

For more information visit us at follow our latest news on LinkedIn and Instagram.

Job Description:

Location: London UK
Working Type: Hybrid Working

The Global Workplace team is responsible for the operation management and continuous improvement of the companys endpoint management platforms and technologies.

The ideal candidate will combine strong technical expertise with problem-solving skills and a customer-focused approach to deliver reliable scalable and secure endpoint solutions aligned with business objectives.

• Extensive experience in the implementation administration and configuration of MECM.
• Experience managing an OS image for large corporate environments including deployment and knowledge of OSD & Autopilot.
• Extensive experience in Software Distribution Packaging Patching & Imaging.
• Working knowledge of Microsoft Intune Azure VDI & Defender EDR.
• Extensive experience in Mobile Device Management.
• Evaluate emerging technologies to ensure technical solutions are compatible with the companys business needs and strategic objectives.
• Contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
• Direct the day-to-day operational responsibilities to IPSEN IT services partners.
• Provide technical expertise guidance and strategic recommendations to other IT groups.
• Investigate analyze and resolve technical issues and actively pursue mechanisms for preventing or automating the response to reoccurrences.
• Provide third-level technical support for core business applications. This often requires management and coordination of outside vendors and internal subject matter experts.
• Resolve all tickets escalated from the service desk including administrative activities and provide a status report.

• Endpoint management solutions: Microsoft Intune JAMF Apple Business Manager.
• Endpoint Encryption: Microsoft BitLocker or other enterprise tools.
• Enterprise Endpoint Security Solutions: Microsoft Defender EDR McAfee etc.
• Microsoft Office 365 and Entra AD.
• IT Asset Management: ServiceNow Flexera etc.
• Microsoft PowerPoint Project & Visio.
• Enterprise-level knowledge of Microsoft operating systems specifically Windows 11.
• Knowledge of desktop virtualization and thin client technologies including Azure VDI.
• Scripting using WQL SQL and PowerShell.

• Customer service focused with a professional and positive attitude.
• Ensure the effective and timely implementation of all security standards provided by Global IT and Global Security.
• Purchasing management experience.
• Excellent oral and written communication skills.
• Ideally experience in contract management.
• Confident in organizing own workload effectively efficiently and independently.
• Ability to deal with several tasks at once while maintaining high standards.
• Ability to meet deadlines and prioritize a busy workload.

• Technical certifications desired including Microsoft Intune or Azure.

• Bachelors degree in Computer Science or a related field or 5 years of related experience.

• English

• English
• French

Hybrid Working in line with the Ipsen Hybrid Working Policy.

We are committed to creating a workplace where everyone feels heard valued and supported; where we embrace The Real Us. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.