EMEA Sustainability Regional Operations Manager

We are looking foranSustainabilityRegionalOperationsManager

About JLL

We areJLL.We area professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owningoccupyingand investing in real estate.

Ifyou arelooking to step up your career JLL is the perfect professional home. At JLLyou willhave a chance to innovate with the worlds leading businesses put thatexpertiseinto action on landmark projects and work on game-changing real estate initiatives.You willalso make long-lasting professional connections through sharing differentperspectives andbe inspired by the best.We arefocused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

What this job involves

Core Function:

The Regional Sustainability Operations Manager (P2) is a junior sustainability manager role combining programme management with data and analytics capability. Sitting within the Sustainability Operations Team (SOT) function this role is pivotal in helping integrate our sustainability requirements into BAU deliverables across all regional execution stakeholders including IFM D&C engineering and others as.

The role provides vital operational support across carbon energy water and waste programmes ensuring delivery against client commitments andmaintainingthe rigour required for effective governance and reporting.

This is not a people-management position; success is measured through collaborative delivery and analytical contribution.

Key responsibilities include:

• Programme Management Project biweekly calls POR tracking timeline management and stakeholder coordination across carbon/energy/water programmes.

• Carbon/Energy Programme Coordination ECM implementation support OP technical packages carbon project pipeline tracking and M&V coordination.

• Data & Analytics Interpret performance metrics support dashboard development EUI benchmarking and utility data oversight.

• FM Ops Interface IFM liaison site-level engagement troubleshooting and chase-ups on project delivery.

• Reporting & Governance OP submissions support client-facing updatesprogram performance metrics &governance reporting andESGcompliance documentation.

• Stakeholder Engagement Bi-weekly connects with BB programme leads regional IFM teams and vendor coordination.

• WASTE/SOFT SERVICES DATA ANALYTICS INTERPRETATION/PROGRESS REPORTING ETC.

Programme Coordination & Delivery

• Plan and prioritise activities to meet roadmap and schedule expectations for carbon energy water and waste management programmes

• Track POR delivery against milestones;maintainprogramme trackers risk logs and action registers

• Coordinate with FM Projects Lead to ensure sustainability projects are scheduled delivered and managed as expected Coordinate with D&C and engineering teams on project delivery as

• Work with regional IFM team toidentifybuilding-level activities contributing to client sustainability goals

• Own day-to-day programme progress tracking flag blockers and escalate to ROL as

• Support full programme management lifecycles: tracking risks assumptions issues and dependencies

Carbon/Energy Programme Support

• ECM implementation coordination across audited EMEA sites OP technical package preparation and submission support

• Carbon project pipeline tracking and M&V coordination

• Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio
• Work with Performance Optimisation Manager to adjust processes where data insightsindicateneeded focus or calibration

Waste & Soft Services Data Analytics & Progress Reporting

• Support waste programme delivery including data analytics interpretation and progress reporting

• Track and report on soft services sustainability KPIs (waste diversion landfill reduction recycling rates)

• Coordinate with FM teams on waste data collection completeness and quality

• Support Bin It Right Oscarand other waste engagement programme delivery as

• Produce waste/soft services progress reports for client-facing governance updates

Data & Performance Analytics

• Interpret performance metrics across carbon energy water and waste programmes

• Support dashboard development and maintenance (in collaboration with P1 Analyst where applicable) EUI benchmarking support and utility data oversight

• Manage energy waste and water data collection within JLLs technology platform

• Produce monthly and quarterly reports tailored to client-specific requirements

Reporting & Governance

• OP submissions support preparation coordination quality assurance

• Client-facing updates and programme performance metrics reporting

• Programme performance governance reporting (Creego client ROBs)

• ESG compliance documentation support (CDP GRESB DEFRA NGERs)

• Support corporate reportingobjectives management information on utilities and environmental impact

• Ensure success stories are tracked and communicated tomaintainprogramme awareness and engagement

Stakeholder Engagement & Regional Interface

• Bi-weekly connects with BB programme leads and regional stakeholder teams

• Engage with JLL facility managers D&C leads and engineering teams as working-level point of contact for sustainability programme delivery

• Foster strong working relationships with internal and external stakeholders collaborative solutions-oriented

• Establish strong working relationships with workstreams to deliver against KPI targets

• Site team and/or vendor coordination and chase-ups on project delivery

• Leverage client tools and in-house JLL tools for problem-solving;identifyand secure alternative tools as needs arise

Expected Outcomes andCritical Deliverables (first 6-months)

• OP2 2026 Technical Package support

• Carbon POR Framework maintenance and tracking

• Site-level EUI benchmarking (48 EMEA sites)

• ECM implementation coordination (23 audited sites)

• OP1 2027 pipeline preparation

• OP2 2026Decarbonisation auditglidepath submissions completed

• Waste programme progress reporting and data analytics

• Monthly/quarterly client-facing programme performance reports

• SPLA workstream support (ad-hoc)

Every day is different and in all these activitieswe wouldencourage you to show your ingenuity.

Sound likeyou.To apply you need to be / have:

Requirements Essential

• University degree in engineering environmental science energy management or related discipline

• 24 years experience in sustainability operations energy management or carbon programme delivery

• Programme/project management capability able to manage multiple workstreams simultaneously

• Data literacy comfortable interpreting performance data utility metrics and benchmarking outputs

• Experience working with/within FM or IFM teams

• Strong stakeholder communication able to engage confidently with senior client stakeholders

• Self-starting collaborative comfortable navigating ambiguity

Requirements Desirable

• Experience with corporate real estate sustainability programmes

• Familiarity with EMEA energy markets and regulatory frameworks (ESOS EPBD)

• Sustainability data platforms (QuickSight Power BI or similar)

• M&V planning or energy audit experience

• Understanding of decarbonisation strategies in commercial real estate

Behavioural Competencies

• Think Big - Thinks strategically simplifies the complex solves complex problems sees the bigpicture.

• Drive Change - Thrives on change learning agility intellectually curious appetite for risks digitaldrive.

• Helps others - Builds relationships actively collaborates helps others succeed.

• Get it done - Acts decisively drives results passion to win takes ownership accountableresilient.

• Business first - Focuses on customers and clients business/financial acumen JLL first

• Inspire - Inspire others creates vision and strategy energizes others.

What you can expect from us

You willjoin an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achievegreat things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Working Environment

• Location: London UK

• Travel:Nominalpan-European travel expected

• Working pattern: 5-days on-siteand/or flexible remote working options available;working hoursflexibility required for cross-time zone collaborationas

• Duration:Permanent

• Commitment: Full time (40hrs/week)

• Reports to:Regional Operations Lead (Mark Bottriell)

• Works With:Regional Ops IFM & Engineering Leads BB GCS Programme Leads IFM Teams