EMEA Customer Implementation Manager
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Job Summary
About FCM
FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.
Were looking for a highly organised and proactive Customer Implementation Manager to join our team and play a key role in delivering successful onboarding experiences for national and multi-national clients.
In this role you will manage the end-to-end implementation process ensuring projects are delivered on time within scope and to a high standard. Acting as the central point of contact youll work closely with clients and internal stakeholders to coordinate timelines manage expectations and deliver a seamless transition.
Key responsibilities include:
- Leading and managing client implementation projects from initiation through to go-live
- Coordinating project plans timelines and deliverables using internal project management tools
- Proactively identifying and mitigating risks that may impact delivery timelines
- Facilitating client meetings calls and communications throughout the implementation lifecycle
- Collaborating with internal teams including Account Managers support functions and operational leaders
- Ensuring all client-facing documentation and Statements of Work are accurate and up to date
- Providing a high level of customer service while building strong professional relationships
This is a fast-paced client-facing role that requires excellent multitasking skills attention to detail and a commitment to delivering an outstanding customer experience.
You are a confident communicator and a natural problem-solver who thrives in a dynamic project-driven environment. With a proactive mindset you take ownership of your work and pride yourself on delivering results.
Were looking for someone who brings:
- Proven experience in an implementation project management or similar client-facing role (minimum 2 years)
- Strong understanding of implementation processes and project delivery frameworks
- Excellent communication skills with the ability to engage stakeholders at all levels
- Exceptional organisational skills and the ability to manage multiple projects simultaneously
- A proactive self-motivated approach with strong attention to detail
- Confidence working independently while contributing positively as part of a team
- Strong customer service skills with the ability to build rapport and trust with clients
- Effective time management skills to deliver projects within agreed timelines
Desirable:
- Experience with online booking tools or similar systems
Youll also be adaptable and flexible with the ability to respond to changing priorities and occasional travel requirements where needed.
Whats in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Required Experience:
Manager
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
