Dynamics Mid-Office Systems Analyst Support
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
ABOUT THE OPPORTUNITY
Step into a dynamic problem-solving role where youll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team youll work closely with Technology and Finance to enhance system performance streamline processes and support end users. This is your opportunity to influence business outcomes through system enhancements testing and user enablement. If you enjoy analysing data improving systems and making an impact this role is for you.
KEY RESPONSIBILITIES
Lead and manage system testing processes environments and plans
Identify and implement continuous process and system enhancements
Maintain and configure mid-office systems including transactions product groups and user access
Coordinate and execute system upgrades enhancements and maintenance activities
Perform system application and data analysis to drive improvements
Collaborate with developers and business stakeholders to implement solutions
Support user acceptance testing and regression testing activities
Provide helpdesk support for front-end system queries and invoicing issues
Deliver training to system users across Finance and the wider business
Monitor and resolve system queries within agreed SLAs
Maintain user documentation and procedures
Identify efficiencies and improvements within mid-office operations
Support team deliverables and contribute to broader Finance initiatives
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive
Identify and implement continuous process and system enhancements
Maintain and configure mid-office systems including transactions product groups and user access
Coordinate and execute system upgrades enhancements and maintenance activities
Perform system application and data analysis to drive improvements
Collaborate with developers and business stakeholders to implement solutions
Support user acceptance testing and regression testing activities
Provide helpdesk support for front-end system queries and invoicing issues
Deliver training to system users across Finance and the wider business
Monitor and resolve system queries within agreed SLAs
Maintain user documentation and procedures
Identify efficiencies and improvements within mid-office operations
Support team deliverables and contribute to broader Finance initiatives
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive
EXPERIENCE & QUALIFICATIONS
Strong problem-solving and time management skills
Proven success in previous roles
Excellent organisational skills and attention to detail
Strong analytical and communication skills
Ability to influence challenge and improve business processes
Proactive self-motivated and adaptable to change
Minimum 2 years mid-office experience
Knowledge and experience of Protas
Comprehensive knowledge and experience of GDS
Proven success in previous roles
Excellent organisational skills and attention to detail
Strong analytical and communication skills
Ability to influence challenge and improve business processes
Proactive self-motivated and adaptable to change
Minimum 2 years mid-office experience
Knowledge and experience of Protas
Comprehensive knowledge and experience of GDS
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team
Required Experience:
IC
