Duty Manager

Location: Maidstone Leisure Centre ME15 7RN
Salary: 29200 per annum plus excellent benefits

Schedule: Permanent full-time 40 hours shift-based including early mornings evenings weekends and bank holidays

Ready to impact a better future

Here at Maidstone Leisure Trust our goal is to encourage active healthy lifestyles in an environment that is safe warm clean friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.

As a Leisure Centre Duty Manager in our leisure operations team youll play a vital role in delivering a safe welcoming and high-quality experience for every visitor while keeping the centre running smoothly.

Here at Maidstone Leisure Trust our goal is to encourage active healthy lifestyles in an environment that is safe warm clean friendly and fun. This is a hands-on leadership role where your work has purpose ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges youll help create a positive impact on communities by maintaining a space where people can stay active connected and healthy.

What youll do as a Leisure Centre Duty Manager

Youll be entrusted to:

• Lead day-to-day operations of the leisure centre ensuring a safe and efficient environment
• Act as a key holder taking responsibility for opening and closing the facility
• Coordinate colleagues across front of house wet side and dry side activities
• Deliver excellent customer care handling enquiries feedback and complaints professionally
• Monitor health and safety standards carrying out checks and ensuring compliance with procedures
• Respond confidently to incidents and emergencies in line with established processes

Does this sound like you

Youll be a great fit for this role if you have:

• Experience in a leisure fitness or customer-focused environment
• Proven ability to supervise or lead teams effectively and lead by example
• Strong communication skills and a passion for customer service
• The ability to stay calm and make decisions under pressure
• A flexible and reliable approach to working shifts
• An NPLQ qualification is desirable but not essential; however candidates must be able to meet the requirements to achieve the qualification.

Discover all you need to keep growing

Were one of the top 1% of international employers so you can have confidence youll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression were proud to offer clear development opportunities and the support and tools to help you seize them.

What we offer

• Holidays: 21 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1100 internal courses available funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships) mentoring opportunities and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme Bupa Anytime HealthLine wellbeing app 30% off at Serco-managed leisure centres and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1000 retailers from food and clothing to days out entertainment and travel
• Charity: Paid volunteering day tax-free charitable giving through Payroll Giving Scheme donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration learning and belonging. They represent and empower all our colleagues including LGBTQIA employees women parents and carers people with disabilities veterans and people from all cultural backgrounds

Trust and Serco Leisure Employee Benefits

• Lets impact a better future together. Apply today.

Serco Leisure is one of the UKs leading national operators of leisure centres destination venues and elite sporting facilities managing sites services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment:
We prioritise your skills and potential and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities veterans and people with convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

Please note for many of our roles a DBS check will be required.

For support with your application please contact

Ready to make a difference Apply today.

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