Disabled Facilities Grant Service Coordinator
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Posted:
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Job Summary
- Manage and process Disabled Facilities Grant referrals using the case management system.
- Serve as the first point of contact for residents carers contractors and partner organizations.
- Provide administrative support to the Home Adaptations Service.
- Assist residents with DFG applications and related inquiries.
- Conduct home visits as needed to support residents with administrative processes.
- Maintain accurate records and update case management systems.
- Coordinate customer surveys and KPI reporting.
- Raise purchase orders process invoices and support payment processes.
- Arrange meetings take minutes and manage correspondence.
- Liaise with internal departments contractors and external agencies.
- Respond to service requests inquiries and complaints professionally and promptly.
- Support the effective delivery of a person-centered home adaptations service.
- Experience in an administrative or service coordination role.
- Experience interacting directly with customers residents or service users.
- Strong organizational and administrative skills.
- Experience maintaining databases and computerised record systems.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities and meet deadlines.
- Proficiency in Microsoft Office and IT systems.
- Understanding of confidentiality and data protection requirements.
- Ability to work effectively both independently and as part of a team.
- GCSE English and Maths (or equivalent).
- Enhanced DBS.
- Experience within Adult Social Care Housing DFG Services or Local Government.
- Experience processing referrals and managing case records.
- Knowledge of home adaptations or Disabled Facilities Grant processes.
- Experience working with contractors and external partners.
- 21.53 per hour (Umbrella)
- 3 Month Contract
- Location: Hackney London
- Enhanced DBS Required
- Bi-weekly Pay
- Opportunity to support vulnerable residents through a vital home adaptations service.
- A varied role combining administration customer service coordination and stakeholder engagement.
Required Skills:
Essential Requirements Experience working in an administrative or service coordination role. Experience dealing directly with customers residents or service users. Strong organisational and administrative skills. Experience maintaining databases and computerised record systems. Excellent communication and interpersonal skills. Ability to manage competing priorities and meet deadlines. Good knowledge of Microsoft Office and IT systems. Understanding of confidentiality and data protection requirements. Ability to work effectively both independently and as part of a team. GCSE English and Maths (or equivalent). Enhanced DBS. Desirable Requirements Experience within Adult Social Care Housing DFG Services or Local Government. Experience processing referrals and case management records. Knowledge of home adaptations or Disabled Facilities Grant processes. Experience working with contractors and external partners. Whats on Offer 21.53 per hour (Umbrella) 3 Month Contract Location: Hackney London Enhanced DBS Required Bi-weekly Pay Opportunity to support vulnerable residents through a vital home adaptations service. Varied role combining administration customer service coordination and stakeholder engagement. Suitable for candidates with experience as a DFG Coordinator Service Coordinator Housing Administrator Adult Social Care Administrator Adaptations Coordinator Occupational Therapy Administrator Customer Service Coordinator or Support Services Officer.
