Director TISSL

Director - TISSL

ClarCourse Milton Keynes Hybrid

TISSL ClearCourse Hospitalitys premium EPOS brand is looking for a Director to set the strategic direction drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management account management new business and implementation.

To be considered for this role you must have direct hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.

Key accountabilities:

• Own and deliver new ARR targets leading a BDM team with a disciplined insight-led sales approach across premium restaurant groups hotel F&B and Michelin-level venues
• Drive ClearAccept payment attach on every new deal treating embedded payments as a commercial priority
• Oversee Account Management to deliver NRR growth proactive retention and structured churn prevention across the TISSL estate
• Own customer satisfaction performance establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
• Define and evolve TISSLs go-to-market strategy representing the business in group-level commercial and product forums
• Lead team structure performance and development across BDM Account Management Product Management and Implementation
• Deliver accurate reporting across six KPIs to the MD and group leadership with clear commercial narrative

Required experience:

• Proven leadership of a B2B SaaS or technology business unit with P&L or revenue ownership across growth and retention metrics
• Direct hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
• Track record of leading mixed commercial teams spanning sales account management and operations
• CRM-driven pipeline management and forecast discipline using Pipedrive Salesforce HubSpot or equivalent
• Experience selling into or managing relationships with premium restaurant groups hotel F&B or branded hospitality venues
• Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations

Desired:

• PE-backed or high-growth environment where ARR NRR and EBITDA are the operating language
• Embedded payments or integrated card processing exposure
• Working knowledge of Lightspeed Toast or equivalent competitive platforms

What Were Looking For:

• Equally comfortable in a customer conversation and presenting to senior leadership
• High ownership data-led and able to drive a commercial agenda without waiting for direction
• Effective in a fast-moving acquisition-driven business where priorities shift

Benefits:

• Competitive salary bonus
• 25 days holiday your birthday off
• Private medical insurance (Bupa) & health cash plan
• Life assurance & income protection
• Enhanced parental leave & family wellbeing support
• Perkbox discounts & perks
• Generous pension contributions
• Hybrid working model

If this sounds like your next move apply now or send your CV and a brief note on your POS experience directly to

Required Experience:

Director