Director of Operations

Director of Operations

Exeter Hospital Operations Management Full Time Permanent

Competitive salary depending on experience Bonus

Full time Must be flexible with working hours

Nuffield Health is Britains largest Healthcare Charity. If youre passionate about creating success and driven to continually improve the work environment for the good of others theres nowhere better to be. So why not bring your expertise to our Nuffield Hospital and help us build a healthier nation

It is now easier than ever to find out about job opportunities across Nuffield Health. Whatever you do we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health. We want you invested in us for the long term and well offer you an abundance of interesting and varied roles. You may want to consider stepping into something completely new to give you the fresh challenge youve been seeking. Where possible please make sure you have had a conversation with your current manager about applying for this role.

As an integral part of Exeter Senior Management Team you will support the development of the Charitys overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.

Operations include but are not limited to business development process improvement facilities management housekeeping administration communication information governance health & safety third party providers maintenance and service contract delivery.

As Director of Operations you will:

• Support the Hospital Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets

• Provide clear leadership and direction for specific services within the organisation in line with Nuffield Health strategic goals

• Share knowledge expertise best practice and efficient effective ways of working across the site and with colleagues in Nuffield Health.

• Budget management to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information

• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness

• Deliver a patient pathway that ensure high levels of customer service to all patients

• Endorse the charitys connected service propositions to the local consumer market in line with the Hospitals sales plan

• To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.

• Foster a cross-functional working relationship with other hospitals in the region looking at opportunities to share resource and knowledge.

• Coach mentor and role model a Customer First culture.

As Director of Operations you will need to have:

• Significant provencommercialexperience ideally in a hospital setting

• Strong influencing skills

• Financial management experience and analytical skills

• Experience of managing outsourced services

• Project management experience

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you

Nuffield Health Exeter Hospital

At Exeter Nuffield hospital is based next to the RD&E hospital in Wonford Exeter. The hospital has 2 theatres as well as a hybrid cardiac catheter laboratory/theatre and an Endoscopy suite. There are two ward areas: an inpatient area with 21 beds and a cardiology day case ward with 12 beds. We also have a busy outpatient department pharmacy physiotherapy and radiology department including an MRI scanner. We specialise in elective orthopaedic and spinal surgery cardiology including invasive procedures general surgery plastics and cosmetic surgery ENT and gynaecology. The Hospital has 2 MAKO robots that undertakes some of the joint replacement surgery which we have become well known for in this field of surgery.

Join Nuffield Health and create the future you want today.

If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.

It starts with you.