Digital Services Lead
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Job Summary
Digital Services Lead
Salary: 32500
Location: Swansea/Cardiff
Contract: Permanent Full-time
Hours: 35 hours (flexibility required including occasional out-of-hours)
Start Date: ASAP
Were looking for a people-focused leader who happens to work in IT.
This is not a role for someone who simply keeps technology running. Were looking for someone who can build relationships inspire a small team and champion excellent service across the firm.
As our Digital Services Lead youll lead a close-knit team of three acting as the bridge between technology and the people who rely on it every day. Youll be highly organised naturally proactive and confident engaging with colleagues at every level of the business. Youll enjoy taking ownership solving problems driving improvements and ensuring our colleagues experience technology as an enabler rather than an obstacle.
If youre the kind of person who sees an issue and fixes it before being asked enjoys bringing people together to get things done and thrives in a role where no two days are the same wed love to hear from you.
The ideal candidate wont be waiting to be told what to do.
Theyll enjoy taking ownership leading by example building strong relationships and finding better ways of working. Theyll be energised by helping people comfortable making decisions and motivated by seeing their team and the wider business succeed.
What Success Looks Like
In this role youll:
- Build trusted relationships across the firm so colleagues see IT as approachable responsive and solutions focused.
- Create a positive motivated and high-performing team culture.
- Bring structure and organisation to the IT support function ensuring work is prioritised effectively and delivered consistently.
- Take ownership of challenges driving issues through to resolution rather than waiting for direction.
- Act as a champion for change helping colleagues embrace new technologies and ways of working.
- Continually look for opportunities to improve the experience of both colleagues and clients through technology.
What Will You Be Doing
- Supervising and supporting the IT team helping colleagues prioritise their work develop their skills and deliver an outstanding service
- Championing innovation and supporting the firms AI journey helping colleagues adopt new technologies safely confidently and in ways that deliver real value
- Creating a positive and responsive support experience for colleagues across the firm whether assisting face-to-face or remotely
- Building strong relationships across the business as a visible approachable and trusted IT leader who understands users needs
- Bringing structure organisation and a proactive mindset to the day-to-day delivery of IT services
- Continuously reviewing and improving processes administration and ways of working to make IT more effective and user-focused
- Taking ownership of escalated issues ensuring colleagues feel supported and informed until a successful resolution is reached
- Promoting positive technology habits cyber security awareness and a culture of shared responsibility across the firm
- Playing a key role in IT projects service improvements and technology rollouts that enhance the colleague experience
- Identifying opportunities to improve how IT supports the business bringing fresh ideas and practical solutions that drive positive change
Who Were Looking For:
- A natural relationship-builder who enjoys working with people and earning trust across the business.
- An organised and capable leader who can coordinate workloads manage competing priorities and keep a small team focused and motivated.
- A self-starter who takes initiative identifies opportunities and drives solutions without needing constant direction.
- Confident making decisions taking ownership and following through on commitments.
- An excellent communicator who can engage effectively with colleagues at all levels from support staff to senior leaders.
- Passionate about delivering an exceptional internal customer experience.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- Experienced in an IT support customer support service delivery or team leadership role.
- Experienced in supporting Microsoft 365 environments.
- Interested in innovation AI automation and continuous improvement.
- A full driving licence and willingness to travel
Whats In It For You
Were committed to creating a supportive collaborative and high-performing legal team. Youll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust teamwork and excellence and offer an environment where you can grow and succeed.
- A collaborative friendly working environment with regular team connection days
- Generous annual leave (plus additional days with length of service)
- Option to buy or sell annual leave
- Life Assurance
- Redkite Rewards scheme
- Pension Scheme
- Contributions to gym membership
- Career development and learning support
... and much more
How to Apply
If youre ready to make a difference in a positive and dynamic environment wed love to hear from you.
At Redkite we are committed to creating a diverse inclusive and supportive workplace where everyone is valued. We welcome applicants from all backgrounds including gender race ethnicity sexual orientation disability age religion and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
Required Skills:
Who Were Looking For: A natural relationship-builder who enjoys working with people and earning trust across the business. An organised and capable leader who can coordinate workloads manage competing priorities and keep a small team focused and motivated. A self-starter who takes initiative identifies opportunities and drives solutions without needing constant direction. Confident making decisions taking ownership and following through on commitments. An excellent communicator who can engage effectively with colleagues at all levels from support staff to senior leaders. Passionate about delivering an exceptional internal customer experience. Comfortable working in a fast-paced environment where priorities can change quickly. Experienced in an IT support customer support service delivery or team leadership role. Experienced in supporting Microsoft 365 environments. Interested in innovation AI automation and continuous improvement. A full driving licence and willingness to travel
