Digital Insights Analyst

Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way we work and creating an environment where colleagues feel engaged empowered and accountable; where they can show up speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:Cirencester London Paddington London Lombard or Bristol

Workplace Type:Hybrid - 2 days in office and 3 days remote

Employment Type:Permanent

Seniority: Medium

Are you passionate about understanding what drives digital behaviour and using insight to influence meaningful change Were looking for a Digital Insights Analyst to help shape how we measure understand and optimise digital experiences across our customer and adviser journeys. This is a fantastic opportunity to work across a broad digital landscape turning data into actionable insight that improves customer engagement supports strategic decision-making and drives commercial outcomes. Youll collaborate with a variety of colleagues across Marketing Digital Technology and Customer teams playing a key role in building a more insight-led and data-informed organisation.

You will be responsible for digital measurement performance reporting and insight generation. You will help find opportunities to enhance customer experiences improve engagement and maximise the value of our digital channels.

• Delivering insight and performance analysis across websites digital channels mobile applications and customer communications.
• Developing and maintaining measurement frameworks that support business marketing and customer objectives.
• Analysing customer journeys and behavioural data to identify trends opportunities and areas for optimisation.
• Creating dashboards reporting and visualisations that support business decision-making and performance tracking.
• Measuring the effectiveness of campaigns engagement activity and digital initiatives translating findings into practical recommendations.
• Working closely with Marketing Digital Technology and Customer teams to improve digital performance and develop a culture of evidence-based decision making.

Youll enjoy using data to uncover insights solve problems and influence better business decisions. Curious analytical and commercially aware youll be comfortable translating complex information into clear recommendations that create value for both customers and the business.

Youll thrive in a collaborative environment building strong relationships across different teams and using insight to help shape priorities improve performance and support continuous improvement.

• Experience within digital analytics marketing analytics customer insight or a similar analytical role.
• Strong experience using digital analytics platforms such as Google Analytics 4 Adobe Analytics or equivalent tools.
• Experience analysing customer behaviour digital journeys and engagement performance to generate actionable insights.
• Experience creating dashboards and reporting using tools such as Power BI Tableau or Looker Studio.
• Experience measuring digital CRM email or marketing performance and making evidence-based recommendations.

• Experience using SQL to query analyse or manipulate data.
• Experience with experimentation A/B testing or conversion rate optimisation methodologies.
• Experience with Salesforce Marketing Cloud customer data platforms or similar technologies.
• Experience implementing digital tracking tagging or measurement requirements.
• Experience working within a regulated industry such as Financial Services.
• Familiarity with Agile delivery environments.

Whats in it for you

Whatever stage of life youre in our benefits are designed to provide the support flexibility and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme which reflects both individual and company performance youll benefit from a market-leading benefits package tailored to support your wellbeing financial security and family life.

Our benefits include:

• 28 days annual leave plus bank holidays with the option to purchase up to 5 additional days.

• Private Medical Insurance company-funded cover for you and your immediate family
• Generous Pension Scheme a non-contributory employer contribution of 10% increasing with length of service up to 15% plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave up to 26 weeks full pay to support growing families.
• Protection Benefits company-funded critical illness cover income protection and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments
Were an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all if you require reasonable adjustment(s) at any stageplease let us know by emailing us at
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply regardless ofwhether you tick every box.

Whats next

If youre excitedabout this role and believe you have the skills and experience were lookingfor wed love to hear from you! Please submit an application by clickingapply below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.

Required Experience:

IC