Desktop Support Technician
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Job Summary
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
Bill Gosling Outsourcing LimitedThe Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation maintenance and troubleshooting of required software and hardware whether onsite or remotely for client or colleagues.
They are also accountable for groundwork installation and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows Unix Linux and many more.
What Youll Do:
The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation maintenance and troubleshooting of required software and hardware whether onsite or remotely for client or colleagues. They are also accountable for groundwork installation and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows Unix Linux and many more.
Please note this is a fully office based role in Glasgow City Centre
Other responsibilities include;
Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations portable devices keyboard mice monitors and telephony equipment
Assist the business and operational/support staff with supporting helpdesk related processes tasks and project items over a variety of channels including voice SMS and chat
Support IT Department with technology related tasks when required including data center and office cabling
Assist with team/ operational training on various applications.
Monitor daily operations and enhance processes to maximize technology efficiency.
Knowledge of Information Systems in relation to supporting workstations portable devices keyboards mice monitors telephony software including hardware and software
Champion company core values and other company programs
Other duties as assigned
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
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At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
IC
About Company
Discover tailored outsourcing solutions for your business needs at Bill Gosling Outsourcing. From BPO services, accounts receivable management, CX & contact center solutions.
