Delivery Excellence Coordinator

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Delivery Excellence Coordinator

Location: Milton Keynes Warsaw or Madrid
Working Model: Hybrid

If you thrive on handling competing priorities solving problems and building strong working relationships then this could be the perfect opportunity for you!

About the role

As a Delivery Excellence Coordinator youll be at the heart of our training operations where you will help plan coordinate and deliver exceptional tutor training and delivery days. Youll take ownership of tutor scheduling ensuring the right people are in the right place at the right time by matching tutor expertise client requirements budgets and geographical locations.

Examples of what youll be doing:

• Partnering with Tutors Sales teams and other internal stakeholders to ensure seamless training delivery.

• Managing and coordinating tutor diaries responding quickly and effectively to scheduling requests.

• Planning and allocating workload for non-delivery days including personal development activities.

• Maintaining accurate data and records across Excel and internal systems.

• Monitoring and achieving Service Level Agreements (SLAs) KPIs and monthly delivery targets.

• Identifying and resolving scheduling challenges before they impact delivery.

What were looking for:

Youll have previous experience in a coordination scheduling or planning role where organisation and prioritisation have been key to your success. Alongside this youll also bring:

• The ability to build strong and credible relationships with a variety of stakeholders.

• A proactive approach and natural problem-solving ability.

• The confidence to work independently while collaborating effectively within a team.

• The ability to stay calm focused and positive in a busy fast-moving environment.

• Excellent attention to detail.

• Exceptional organisational and time management skills.

• The ability to stay calm focused and positive in a busy fast-moving environment.

• Previous experience of working towards KPIs and targets.

Language requirements:

Fluency in English with additional European languages preferred: Spanish Polish German and/or Dutch.

Salary Range:

The advertised salary range reflects the level scope and responsibilities of the role. Starting salary within the range will be determined based on experience skills market considerations and alignment with internal equity principles.

UK:GBP per annum.
Spain: 27200 - 32000 Euro per annum.

Poland: 77350 - 91000 PLN per annum.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organisation all while having fun doing great is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout our recruiting processplease inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.