Customer Value Partner, Strategic Accounts

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Were expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner Strategic Accounts to own a handful of our most complex high-impact enterprise partnerships.

This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless proactive partner; turning commitments into outcomes building long-term trust with senior stakeholders and creating the conditions for sustainable account growth.

Once here you will:

• Own the end-to-end customer journey for key strategic accounts from launch through long-term value realisation.

• Build deep multi-threaded relationships across customer stakeholders (HR executive sponsors business leaders department partners line managers) and understand internal dynamics to engage the right people at the right time.

• Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution ensuring learning outcomes translate into measurable business impact.

• Create and run joint success plans and discovery workshops with customers (outcomes milestones governance success metrics) and hold a clear operating rhythm to drive progress.

• Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised celebrate shared wins and course-correct where needed.

• Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g. department directors) to spark new use cases and strategic business reviews.

• Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days then maintain strategic oversight as programmes run.

• Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear evidence-backed view of value over time.

• Act as a trusted internal voice of the customer: align Delivery Product and Support to remove barriers raise quality and improve the overall customer experience.

• Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note as a Strategic CVP you do not own the commercial expansion outcome.

What you bring:

• 58 years of experience in strategic customer success strategic account management consulting or professional services working with complex enterprise customers.

• Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.

• A track record of building structured success plans running executive governance and tying work to measurable outcomes (not just activity).

• Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution risk management and follow-through.

• Comfort leading cross-functional teams without formal authority driving clarity cadence and accountability.

• Commercial awareness and partnership mindset: you can identify expansion opportunities and build ready-to-act cases while partnering with Sales to progress commercial discussions.

• Clear written and verbal communication you can simplify complexity for executives and teams alike.

• Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive curiosity and adaptability to work effectively in a high-paced environment.

What success looks like:

Customers describe the partnership as seamless proactive and value-driven with strong stakeholder engagement clear evidence of impact and a well-run operating rhythm that supports long-term partnership growth.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.