Customer Support Coordinator

We are open to someone in Spain France Germany or the UK for this role. This is a 100% remote role

About US
Zeitview is the leading intelligent aerial imaging company for high-value infrastructure providing businesses with actionable real-time insights to recover revenue reduce risk and improve build quality. We serve customers in the solar wind insurance construction real estate and critical infrastructure industries. Trusted by the largest enterprises in the world Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievementshere!

About the Role:
As a Customer Support Coordinator in EMEA you will be a key operational support resource for the Go-to-Market (GTM) team across the EMEA region. You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base. Where applicable youll also work on and manage initiatives to refine and increase efficiency in the sales teams processes. This position will report to the Revenue Operations function as part of the Go-to-Market team. We are open to someone in Spain France Germany or the UK for this 100% remote role.

Primary Responsibilities:

• Customer Support
  • Understand customers business needs and objectives to effectively serve their needs.
  • Support administrative and financial activities with EMEA accounts such as:
    • Administer Purchase Orders internally (registering them in related Sales and Operations tools)
    • Support invoicing reconciliation with the orders received asking for PO extension when required chasing unpaid invoices when required.
    • Vendor platform management providing updated documentation ensuring compliance with customer requirements coordinating internally to find appropriate documentations.
  • Support Commercial and marketing activities with EMEA accounts such as:
    • Support GTM team to prepare critical client meetings such as Customer check ins product calls QBRs and so on.
    • Communicating customer needs and feedback to other internal teams through the customer listening program.
    • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties.
• Product and Services Deployment
  • Support customer onboarding and setup
  • Facilitate ongoing customer training when needed
• Collaborative Teamwork:
  • Work closely with sales marketing and product teams to align customer expectations and deliver a seamless experience.
  • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance.
  • Providing ad hoc support for sales operations related activities as they come up including but not limited to reporting product launches and sales process improvements.
• Customer Metrics & Reporting:
  • Support with maintaining processes to monitor key customer success metrics (e.g. churn rate customer satisfaction scores NPS).

Requirements:

• Bachelors degree preferred.
• 3-5 years work experience in a fast-paced environment. (in transactional work logistics customer service or hospitality etc.)
• Experience supporting customers via email live chat phone and video conferencing.
• Excellent verbal and written communication skills in English; additional languages (e.g. German French Spanish) are a strong advantage.
• Strong problem-solving skills with the ability to investigate issues and provide timely resolutions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Comfortable working independently in a remote/virtual environment.
• Customer-focused mindset with empathy patience and professionalism.
• Strong organizational and time management skills.
• Comfortable with Google Sheets and Excel as well as good data management practices.
• Familiarity with Salesforce CRM and sales tracking tools is a bonus.
• Ability to troubleshoot basic technical issues and escalate complex cases appropriately.
• Comfortable learning new software and internal systems quickly.
• Able to build and maintain positive relationships with customers.
• Able to travel when required.

Whats Included:

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure and you personally will play a large part in making this happen!
• Work-from-home environment: flexibility for employees should be the norm for companies
• Competitive salary of 35000 to 40000 EUR per year elibibility for MBO incentive plan
• Statutory Health Benefits
• Social Security
• Sick Leave
• Autonomy and upward mobility
• Diverse equitable and inclusive culture: a place where your voice matters

Zeitview is proud to be an equal opportunity employer. At Zeitview we believe in cultivating an environment where our team members can bring their authentic whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse inclusive and equitable workforce that includes age color sex disability national origin race religion or veteran status that is representative of the world around us where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better and we continue to take strategic steps to advance representation.