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Customer Support Administrator
Job Location:
Job Location:
Cumbernauld - UK
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
9 September 2026 (19 hours ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
If you are a Customer Support Administrator professional looking for an opportunity to grow your career Emerson has an exciting opportunity for you in Cumbernauld United Kingdom. As part of our Customer Support team you will provide high-quality commercial and administrative support throughout the quotation-to-order process helping deliver an outstanding customer this role you will collaborate with customers sales teams channel partners and internal stakeholders to ensure enquiries quotations orders and associated documentation are managed accurately efficiently and in compliance with company processes and quality standards
In This Role Your Responsibilities Will Be:
- Provide professional accurate and timely support for customer enquiries received through approved communication channels.
- Act as a key point of contact for customers regarding quotations orders and order status updates.
- Prepare and issue accurate quotations in line with established procedures pricing guidance and approval requirements.
- Collaborate with Sales Application Engineering Product Management Operations Supply Chain and Finance teams to gather technical and commercial information required to support customer needs.
- Review and process customer purchase orders ensuring accuracy and completeness before entry into business systems.
- Generate order acknowledgements and associated documentation while supporting on-time order fulfilment.
- Support contract review activities and help identify customer commercial documentation delivery and compliance requirements.
- Communicate proactively with customers and stakeholders regarding order progress shipment updates and service requests.
- Maintain accurate customer quotation and order information within approved systems and databases.
- Support quality trade compliance and ethical business practices through accurate record keeping and adherence to established procedures.
- Contribute to continuous improvement initiatives that enhance customer service operational efficiency and data quality.
- Work collaboratively across teams to achieve shared objectives and deliver excellent customer outcomes.
Who You Are:
You build positive and productive relationships by providing responsive support and maintaining a strong focus on customer needs. You communicate clearly and professionally with a wide range of stakeholders ensuring information is understood and actions are aligned. You consistently produce accurate high-quality work through careful attention to detail and effective organisation of priorities and deadlines. You collaborate openly with others gather relevant information to address challenges and adapt positively to changing priorities while acting in a manner consistent with high ethical and professional standards
For This Role You Will Need:
- A higher education qualification vocational qualification or equivalent practical experience.
- Experience in customer service customer support sales administration order management or a related field.
- Strong organisational and administrative skills with a high level of accuracy.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- The ability to manage multiple priorities and meet agreed deadlines.
Preferred Qualifications That Set You Apart:
- Experience in an industrial manufacturing engineering or technical environment.
- Familiarity with ERP (Oracle & JDE) and CRM systems.
- Experience supporting international customers sales organisations or channel partners.
- Knowledge of quotation management contract review customer support or order management processes.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Our values of innovation integrity collaboration and inclusion guide everything we do. We welcome applicants from all backgrounds experiences and career paths. We recognise that skills and potential can be developed in many ways and we encourage you to apply even if your experience does not align perfectly with every qualification listed. We are committed to creating an environment where everyone can contribute grow professionally and make a meaningful impact on our customers and business.
Required Experience:
Unclear Seniority
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
