Customer Services Administrator
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description
Do you thrive on delivering exceptional service and ensuring operations run like clockwork
Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisationensuring a seamless efficient and professional experience from order to delivery.
What Youll Be Doing ...
- Process Orders: Accurately handle customer orders following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact providing support updates and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick positive resolutions.
About you ...
- Customer Focus: You listen stay calm under pressure and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: Youre persuasive confident and know how to build trust quickly.
- Organisational Strength: You juggle priorities set clear goals and consistently deliver.
- High Standards: Youre motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills ...
- Solid experience in a fast-paced high-demand customer service environment
- Interest in B2B relationships and logistics
- Proficiency in Microsoft Office (especially Word and Excel)
Whats on offer ...
- A competitive salary
- Regular performance reviews to support your growth
- Opportunities to keep up with the latest technologies and industry trends
- Access to industry literature internal training and expert knowledge
- A dynamic team culture where your voice matters and your contributions count
If youre ready to bring your energy experience and passion for customer service to a role where you can make a real impactwe want to hear from you!
Required Experience:
Unclear Seniority
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
