Customer Service Representative

AXA is a global leader in insurance and financial services dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world we provide a wide range of services including health car home and business insurance. We support millions of customers worldwide helping them navigate lifes uncertainties with confidence.

AXA Retail helps people get back to the good stuff with quick fuss-free home and car insurance and brilliant customer service.

Were excited to announce fantastic full-time permanent opportunities for Customer Service Representatives to join our team in this role youll help maintain and grow the AXA Retail Account by managing customer enquiries and providing effective solutions. Your contributions will drive Gross Written Premium (GWP) targets and improve customer satisfaction in a fast-paced environment. Youll manage both inbound and outbound customer interactions across various departments process transactions accurately and resolve queries quickly while providing clear helpful information. If youre eager to make a difference and work in a dynamic team wed love to hear from you!

• Process transactions accurately and efficiently across various functions meeting service level agreements.
• Resolve customer queries quickly aiming for first call resolution when possible.
• Provide customers with the information they need to make informed decisions.
• Identify opportunities to introduce products based on customer needs.
• Keep up to date with product knowledge across all departments and apply it as needed.
• Understand key operational activities and processes such as Quality and Underwriting.
• Follow work schedules to meet service level targets.

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least two days a week (40%) away from home moving to three days a week (60%) from December 2026. Away from home means attending the office visiting clients or attending industry events. Were also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.

After your training period youll work full-time 37.5 hours a week over 5 days Monday to Saturday. Shifts run between 8am-8pm on weekdays and 9am-5pm on Saturdays. Its a rotating schedule so youll only work one Saturday in every four.

Induction Date: 12th October 2026

To help you settle into the team and set you up for success in your new role youll be enrolled in our training and coaching programme. For your first two weeks youll receive onsite training. After that your training will include a mix of office and home days. Once this initial training is complete youll join our training academy for 3 weeks which will be based in the office. During this period youll work Monday to Friday from 9am to 5.30pm.

We know that some candidates may be discouraged from applying if they dont meet every requirement. If youre excited by this job and the prospect of working at AXA but youre not sure you tick every box wed still encourage you to apply.

• Previous experience in a customer facing role is essential.
• Customer-focused with a genuine desire to deliver excellence.
• Ability to connect with different people over the phone and in writing with sound problem-solving and decision-making skills and a positive attitude.
• Proven track record of multitasking with the ability to work under pressure in a flexible way and show resilience.
• Comfortable navigating various IT applications.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

To apply click on the apply now button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to

We encourage you to apply for this opportunity as soon as possible as we may close this advert earlier than the listed closing date.