Customer Service Leader
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Job Summary
Customer Service Leader - Lead the Way at Bristol Airport!
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences World Duty Free is seeking a highly capable Customer Service Leader to take charge of our team at Bristol airport
Contract 29 hours per week part time working a two-week shift pattern between 0400-2300 (full flexibility needed)
Salary - Competitive annual salary with a 12% Management Bonus
Benefits youll enjoy:
Fantastic perks including free parking staff and travel discounts
Comprehensive wellbeing support Employee Assistance Programme (EAP) and life assurance
Access to a pension scheme and a health cash plan for dental optical medical and health & fitness discounts
Your Responsibilities:
As a Customer Service Leader/Manager you will have a critical role in driving the success of our store. Your key responsibilities will include:
Inspiring and leading the team to deliver an exceptional customer service experience
Coaching and developing the team to achieve sales targets and uphold store standards
Collaborating with peers and Customer Service Leaders to ensure seamless operations
Maximizing department and category performance to optimise overall store success
Implementing strategies to enhance customer satisfaction and loyalty
What You Need:
To excel in this role we are seeking candidates with the following qualifications and qualities:
Proven track record in successfully managing a team within a retail customer service and sales environment
Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
Strong customer focus and the ability to engage and influence both internal and external customers
Self-motivated passionate enthusiastic and a natural team leader
Excellent organisational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free:
At World Duty Free we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. Asa Retail Manager youll have the opportunity to lead by example and make a lasting impact on our team and customers.
At World Duty Free we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your previous experience doesnt align perfectly with every element in the advert we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer so if you have a disability we can support you with adjustments that need to be made.
Ready to lead the way and take on this exciting opportunity Apply now and become a valued member of the World Duty Free team!
The application process:
After you have applied we will review your CV. If you are selected we will contact you to arrange a telephone interview however if you are unsuccessful we will always email you to let you know. To ensure you dont miss out on the opportunity please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
