Customer Service Advisor
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Job Summary
Customer Service Advisor
Salary:25621 per annum Company Benefits
Location:Walsall West Midlands
Contract: Full Time Permanent 37.5 hours per week
About Us:
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role:
As a Customer Service Advisor youll be the first point of contact for customers handling a high volume of inbound calls relating to water billing payments Direct Debits and service enquiries. Youll use your communication and problem-solving skills to support customers and provide positive outcomes on every interaction.
Were looking for individuals who genuinely enjoy helping customers. We are passionate about developing our people and offer opportunities to progress into specialist quality training team leader and operational roles as your career develops. Whether your expereince comes from a contact centre retail hospitality or another customer-facing role well provide the training and support needed to build a successful career with us.
Key Responsibilities:
- Handle customer calls professionally assisting with payments Direct Debits billing enquiries and service-related queries
- Deliver a high standard of customer service on every interaction
- Support customers by resolving queries quickly and effectively while providing reassurance and guidance
- Work closely with colleagues to support team goals and maintain a positive working environment
- Engage fully with training and continuous development opportunities to build product and service knowledge
Shift Pattern:
- Full Time - 37.5 hours per week
- Monday to Friday with shifts between 8:00am - 6:00pm
- 1 in 4 Saturdays between 8:00am - 1:00pm
What Youll Need:
- Previous experience in customer service whether in a contact centre retail hospitality or another customer-facing environment
- Strong communication and listening skills
- Confidence using computer systems and learning new processes
- Ability to remain calm and professional when dealing with challenging customer situations
- A positive attitude and willingness to learn
- Ability to work effectively both independently and as part of a team
What Youll Get:
- Family-Friendly Leave: Enhanced Maternity Adoption Paternity & Shared Parental Leave Fertility Support and up to 5 paid Carers Days
- Financial & Life Assurance:Company Pension Scheme with salary sacrifice options
- Health & Wellbeing:Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks:Cycle to Work Scheme and My Premier Benefits discounts cashback and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks Disability & Neurodiversity Unity Womens Network Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review Reward & Recognition Scheme and Long Service Awards.
At South Staffordshire Group inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds including all genders ethnicity sexual orientations and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Required Experience:
Unclear Seniority
About Company
In 2008 , Echo Technology was founded taking Jordan as a starting point to begin its story of success though the MENA Region, driven by the market needs for innovation, commitment, quality and friendly services. Echo Technology is the partner when it comes to comprehensive technologie ... View more
