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Customer Service Advisor

Job Location:

Solihull - UK

Monthly Salary: Not provided by the employer

Experience Required: 0-1years

Posted: 21 October 2026 (6 hours ago)

Application Deadline: 18 January 2027

Vacancies: 1 Vacancy

3-Month Contract with a Local Authority

Umbrella Rate: 14.36 per hour umbrella

Summary

We are seeking a Customer Service Advisor. You will provide a seamless service by handling a diverse range of enquiries via face-to-face telephone email live chat and SMS.

Responsibilities

Answer all enquiries in a timely courteous and professional manner ensuring customer needs are understood and followed through to conclusion.
Handle complex contacts and provide advice within service areas such as Council Tax Benefits Social Services Registrars and Environmental.
Work as part of a team to handle difficult or sensitive issues and customer complaints effectively.
Assess customer needs resolve issues or escalate appropriately while keeping accurate and up-to-date records.
Deal with cash card and postal payments internal remittances cash ordering administration and end-of-day banking procedures in line with financial regulations.
Utilise available ICT systems to effectively deal with a wide range of customer enquiries.

Experience

Experience handling a diverse range of customer enquiries via various channels including face-to-face telephone email and live chat.
Experience managing difficult or sensitive customer issues and complaints.
Experience in cash handling processing payments and end-of-day banking procedures.

Qualifications

Willingness to take responsibility for personal development actively participating in appraisals coaching and training.
Ability to become familiar with Council policies procedures and appropriate legislation.

Additional Information