Customer Service Advisor

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate.

You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

Are you passionate about delivering outstanding customer service and building long-term client relationships Do you enjoy taking ownership solving problems and becoming a trusted point of contact for customers If so wed love to hear from you.

Were looking for a Customer Service Advisor to join our Customer Operations team supporting a portfolio of high value accounts. As a dedicated account contact youll play a key role in delivering an exceptional customer experience while helping to retain and grow valuable client relationships.

In this role you will champion customer satisfaction operational excellence and retention by ensuring all day-to-day service queries billing questions incident escalations and service delivery workflows are handled efficiently and pro-actively. By developing deep working relationships with key stakeholders understanding client business requirements and maintaining stringent SLA compliance you will play an essential role in driving client loyalty long-term advocacy and account stability.

• Managing service delivery across a portfolio of business accounts.

• Acting as the primary point of contact for customer enquiries and support requests.

• Taking ownership of orders provisioning and asset management activities.

• Coordinating with internal teams suppliers networks and partners to resolve customer issues.

• Building strong relationships with customers and stakeholders including director-level contacts.

• Providing proactive updates and ensuring customers never need to chase for progress.

• Representing Onecom in customer meetings and reviews.

• Identifying trends challenges and opportunities to improve service delivery

• Previous experience in a customer service account support or customer operations role.

• Outstanding communication and relationship-building skills.

• A proactive organised and customer-focused approach.

• Strong attention to detail and the ability to manage multiple priorities.

• Confidence working with stakeholders at all levels.

• Good knowledge of Microsoft Office applications.

• Ability to remain calm positive and solutions-focused under pressure.

• A team player who takes ownership and consistently goes the extra mile

Holidays: 25 days bank holidays and buy/sell options

Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards discounts on tech

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.