Customer Service Advisor

Broker Success Partner / Customer Service Advisor Hybrid Solihull or Chippenham

PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.

We are recruiting for a new colleague to join our Broker Support Team. The team are an integral part of our relationships with our broker partners nationally.

To provide customer service excellence and relationship building with our brokers across all areas of the network. To build rapport with our brokers through an outbound calling programme to offer first class customer service assistance and any support needed.

The role is a hybrid role with circa 50/50 split of working from office / home and is available in either our Solihull or Chippenham office.

Main Accountabilities:

• Provide a world class customer service to brokers through regular contact to drive growth and satisfaction.
• Working alongside our onboarding and sales team to welcome new brokers and firms to our Network encouraging relationship building and being a first point of contact for support to our advisers.
• Provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels such as email teams social media etc
• Provide expertise across several network functions and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches events webinars and upcoming training sessions.
• Be able to provide feedback and work alongside multiple departments within the network to improve efficiency and service delivery for our broker firms.

Skills Qualifications & Experience Required for the role:

• Customer Service experience
• Working in a telephone-based role
• Relationship building and strong communication skills
• Experience within a financial services environment- preferred but not essential

Salary is circa 28000 per annum DOE

Applications in confidence to James McNee of PRIMIS / LSLs internal recruitment function

We are an equal opportunity and Disability Confident employer dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process please let us know.

LSL Property Services / PRIMIS Mortgage Network are dedicated to protecting your data our Recruitment Privacy Notice can be viewed on the LSL Careers website