Customer Service Adviser

Role:Customer Service Adviser

Location: Barnstaple

Salary: 25128 - 29296 per annum

Contract: Permanent

Hours:37 hours per week

Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers

Are you a whizz at computers and can get up to speed on a variety of computer systems in no time

Are you resilient and can keep a cool head under pressure turning tricky situations into positive ones

If so this could be the role for you!

North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3300 homes we provide accommodation to over 10000 customers.

Were now seeking a Customer Service Adviser someone to act as first point of contact for our customers ensuring queries (whether that be by phone in person or email) are dealt with in a positive professional and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies giving informed guidance on a variety of NDH services to include repairs rent enquiries anti-social behaviour queries and other housing related matters. No two calls or days are the same!

Were looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner youll be able to deal tactfully with a wide range of customers and always remain empathetic calm and courteous.

Youll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player able to positively contribute to team goals.

Your starting salary will reflect any direct experience you can bring and as therell be so much for you to learn support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible 29296.

If this sounds like what youre looking for and you want the opportunity to make a difference to our customers lives we want to hear from you!

In return for your hard work we can offer you a wealth of benefits;

• 27 days holiday plus Bank Holidays
• 7% Employer Contribution Pension
• Cash Plan of up to 1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

North Devon Homes is predominately an office-based with a strong emphasis on team working and service delivery.

Due to the nature of the role successful candidates will be required to complete a basic DBS check.

Previous applicants within the last six months need not re-apply.

Closing Date: Monday 17 August 2026 09:00

We are proud to be a Disability Confident Employer. As part of this commitment we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you wish to discuss your application prior to submitting it please contact the HR team on .

INDLOW

North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3250 homes we are responsible for providing accommodation to 10000 total customers.