Customer Service Administrator

About this Role

Are you an experienced Customer Service Administrator Customer Support Administrator or Customer Service Coordinator looking for your next opportunity If you enjoy building relationships solving problems and making sure customers receive outstanding service this role could be exactly what youve been looking for within Dawsongroup Truck and Trailer.

• Support key Central Account customers by delivering a first class administration service from enquiry through to resolution.
• Coordinate compliance documentation scheduled maintenance and customer reporting to ensure service level agreements are consistently achieved.
• Work closely with colleagues across Engineering Fleet Services and Head Office to keep vehicles on the road and customers informed.
• Help manage breakdowns replacement vehicles invoices and customer queries ensuring every interaction is handled professionally and efficiently.

About You

You enjoy keeping things organised communicating with people and finding solutions that make life easier for customers and colleagues alike. Even if you dont meet every requirement wed still love to hear from you because enthusiasm potential and the right attitude are just as important as experience.

• Experience within a customer service or administration environment ideally in a B2B setting.
• Excellent communication skills both written and verbal with a friendly and professional approach.
• Strong organisational and time management skills with the ability to prioritise a varied workload.
• A proactive mindset and confidence working with different departments to achieve the best outcome for customers.
• Transport fleet or distribution knowledge would be advantageous but is not essential.

About Us

Dawsongroup Truck and Trailer has been delivering smarter asset solutions for over 50 years and forms part of a business with over 90 years of heritage. Operating with the same people first values that have driven our success for decades were committed to investing in our colleagues our customers and our future.

• 2x Life Assurance Scheme.
• Funded training and genuine opportunities for internal progression across the UK and internationally.
• 24 days standard leave allowance plus Birthday plus Bank Holidays up to 10 days extra (time served and purchase scheme).
• Cycle to Work Scheme seasonal gifts long term incentives and wellbeing and mental health support.
• Join a collaborative team where your ideas contribution and development are genuinely valued.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This is more than an administration role its an opportunity to become part of a team that plays a vital role in delivering an exceptional customer experience every day. As you grow in confidence and knowledge youll have the chance to develop your skills build lasting relationships and progress your career within a business that believes in promoting from within.

• Develop your knowledge of the commercial vehicle rental industry.
• Gain experience working with major national customers and cross functional teams.
• Be supported through ongoing learning and development opportunities.
• Build a long term career with a business committed to continuous improvement and investing in its people.

If youre ready to join a business where your contribution makes a genuine difference every day wed love to hear from you. Your next opportunity could be closer than you think because people are our greatest asset and wed love you to become part of our future.

Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now the team is rapidly expanding and theyre looking for passionate people with an eye for career progression and development.